Volkswagen of Downtown Chicago - Service Center

They told me that I needed a new cylinder head. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. I went to two other repair shops that told me there was nothing wrong with my car. VW almost cost me a lot of money. More

My experiences with this particular location has gone down since my original purchase in January of '23. My last two advisors have treated me with such disregard that I will not return to them/the deal down since my original purchase in January of '23. My last two advisors have treated me with such disregard that I will not return to them/the dealership for future service. My advisor during my last two experiences has been short with me and has lacked the ability/ desire to talk me through the the steps required to get me and my vehicle back into a good position. I have made it clear several times that this is my first independently owned vehicle and that I need clarity on different areas along the way. Each service/ visit is likely a first time situation for me. I feel little, and like I am not important. I feel like a sale, a number. Not a face, an investment (which is exactly what this is.) More

Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More

Clean efficient nice Convenient professional this is silly I've told you enough. Don't have time for this silly I've told you enough. Don't have time for this More

Efficient and easy. Waited a little long for the car to come down though. Staff was nice Waited a little long for the car to come down though. Staff was nice More

Excellent I was received timely. The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone More

The staff is always nice to deal with and informative. The facilities are always clean and welcoming. The facilities are always clean and welcoming. More

The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More

This is the second time we go there and your man, despite being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. More