Volkswagen of Downtown Chicago - Service Center

Excellent service. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. More

The agent Was very friendly and knowledgeable, They took care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. More

The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. knowledgeable about the vehicle. They were considerant of my time and experience. More

All four times I’ve take my car for service at this dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing them enter/exit the garage with customer cars as if they were in a race track, to getting charged for a service that has already been pre-paid. Those are the minor things that I was able to notice, but who knows what happens to the cars when they are not at sight, plus, doesn’t inspire much confidence that the remaining work was done well. Only one of the 4 times I’ve take my car there it was washed, which I think should be a complimentary service for a dealership. Won’t be taking my car there anymore. More

I came on to have extra key fob programmed to my new car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway for 25 minutes when I got there!…not a favorable 1st impression of service department!🙁…really painful! More

Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. Spent a lot of money at Volkswagen. not treat it like a family. More

Its always a pleasure coming to this dealership. They're always friendly and fast on service! They're always friendly and fast on service! More

Fred was so easy to work with. He accommodated all my needs. The facility was clean, and the coffee was decent! He accommodated all my needs. The facility was clean, and the coffee was decent! More

I was told I needed a new wheel bearing on a 2023 atlas with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s sickening More

Service staff are always professional and helpful. Repair work always completed in a timely manner. Repair work always completed in a timely manner. More