Volkswagen of Downtown Chicago - Service Center

Mike is your best person, please not that. He deserves to be a more senior staff beleive it or not. I had a wonderful experience with him when I came for my VW tiguan service. He takes care of He deserves to be a more senior staff beleive it or not. I had a wonderful experience with him when I came for my VW tiguan service. He takes care of his customers way more than just his work. As vw customer I would highly recommend he should be promoted to higher post or given good incentives. More

What makes the dealership wonderful are the workers, Mike was definitely very nice in both the times I’ve serviced my vehicle. was definitely very nice in both the times I’ve serviced my vehicle. More

Worst service ever! ! They put my car through the car wash machine and it messed up my front emblem and they did not want to fix it after I waited over 4 hours of just a ! They put my car through the car wash machine and it messed up my front emblem and they did not want to fix it after I waited over 4 hours of just a simple battery replacement.. More

Nice people. Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did promise a full tank of gas for the wait, but we only got half. There you go. But we like the Tiguan and it's certified so we've got some security. More

Berto was incredibly helpful. He managed the extended warranty company and made sure I was able to get the service I needed He managed the extended warranty company and made sure I was able to get the service I needed More

I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I paid 10k for. I took it to a transmission specialist and he said nothing was wrong with the transmission and the car was desperately low on oil. I will never take my car to these wankers again. More

This dealership is very clean, modern and everyone I came in contact with was very friendly. Mike is simply the BEST employee I’ve conversed with. He is very knowledgeable and patient with customers. in contact with was very friendly. Mike is simply the BEST employee I’ve conversed with. He is very knowledgeable and patient with customers. More

Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

VW Chicago provided me with Quick service, they were timely, and listened to my concerns about my car. timely, and listened to my concerns about my car. More

Once again, great service in a timely fashion. I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful in keeping me up to date as to where the service department was in the process. Keep up the great work. More