Volkswagen of Downtown Chicago - Service Center

Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More

This is one of, if not the best dealer experience I’ve ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. More

Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

The price is good and good service attitude for me，but the transfer are a little slow. the transfer are a little slow. More

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More

I came in for a check engine light because my normal mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because my check engine light was back on. Spark plug 5 was misfiring. They quoted me $1,200 to replace all 5 and the coils which is outrageous. I had them do #5 only. I was quoted $441 + $58 for “shop charges” I asked for an itemized quote and only a quote with the total was sent. I asked again for the itemized quote and that’s where I found $118 worth of charges that didn’t apply. We settled on parts, taxes for parts and labor which came to $381. I pick up my car and the check engine light comes back on within 30 minutes. I contacted the service adviser immediately. He asked me a couple questions which I answered. I asked him what the next step is and he didn’t respond. I’ve been emailing, calling and texting the service advisor for 2 weeks and I’m being ignored. I spent $630 in less than a week and my car isn’t fixed. The location is highly unethical. Cost for parts are nearly triple, service advisors feel like sales people and they will overcharge you as much as they can. You should never have to fight fraudulent charges from a mechanic. More

Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More

My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was a sticker from some other dealership. Seemed like an unnecessarily condescending comment. This happened right when I drove in, so it kind of put a bad taste in my mouth. However, the service agent Grant turned it around! Pleasant experience. More

From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! and efficient. I highly recommend this place and will be returning! More