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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,657 Reviews
Call Service Center (312) 614-0196

1,657 Reviews of Volkswagen of Downtown Chicago - Service Center

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March 21, 2025

My new 'certified' car has been in the service department more than I've driven it. Basically, problem after problem. More

by Troyabme
Recommend Dealer
No
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. Thank you for your time!

March 20, 2025

Always courteous, professional & friendly They are honest & trustworthy so I feel comfortable going there. More

by MSSZM26
Recommend Dealer
Yes
Employees Worked With
Heberto & the GM - Mike Z
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Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 20, 2025

Luis was great - clear communication and prompt responses. He also made sure to answer any questions I had. More

by shuntewrites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Cohen
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Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2025

Great customer service very attentive to the client. Very helpful in explaining the process of the work being done More

by yayala0764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2025

My experience was the best. The service was done fast & they communicated everything that needed to be done. They called & texted if I wasn’t on site. More

by niyanicole1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Nicole, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 18, 2025

Melissa one of the sales people was very kind and welcoming. She went out of her way to make sure I was being helped by service even though I wasn’t there to buy a car. It makes people like her make More

by saralandry807
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Sara, and look forward to your next visit.

March 17, 2025

Definitely recommend. Great costumer service , super attentive and kind . Mohammed is the best salesman to go to . Worth the time to stop by . More

by Wendy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Wendy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

March 16, 2025

Always professional and timely service from both sales and service. Great communication from everyone involved. More

by BZMAR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that Shaun and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 16, 2025

Great experience - would recommend and return next time I need a car thank you for a great experience More

by thmerrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

My most recent purchase was great and sales staff was awesome. i’m an Atlas driver for life. I will continue use Downtown Volkswagen. More

by CHRISDINGLE
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Chris. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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