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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,590 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,590 Reviews of Volkswagen of Downtown Chicago - Service Center
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April 19, 2025
Friendly, professional, clean Kelia House was, and has been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. More
by tiwi29
April 18, 2025
Alonzo is the best in the business. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. More
by PFG
Employees Worked With
April 18, 2025
My service is always good but for some reason they never wash my car I don't know why wash my car I don't know why More
by MONIQUEPRICE2013
Verified CustomerEmployees Worked With
April 17, 2025
Friendly and Good service… tailored to my needs. I Took advantage of the waiting area. I Took advantage of the waiting area. More
by hector.gonzalezvite
Employees Worked With
April 17, 2025
Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! me through the repair process. I found him very trustworthy and was quite happy as I drove off! More
by EJOYCE9871
Employees Worked With
April 16, 2025
I am a client for about 4 years and usually I am always very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I was waiting in the waiting area and I wasn't notified that my car was ready for almost an hour. Also, when I checked in, the person that assisted me didn't make me feel welcome, after I declined the extra service, that I just can't afford at this time. I felt rushed and like he wanted to get rid of me. And when I went to the waiting area he seemed to forget about me. I was very disappointed by the service this time. More
by martyna.drozdz01
Employees Worked With
April 15, 2025
Best ever best ever best ever best I know best I know best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. Thank you. More
by EDWARDSMICHAEL7261
Employees Worked With
April 15, 2025
Everything felt easy, I was kept informed, everything was explained, felt very taken care of. explained, felt very taken care of. More
by Cbus614
Employees Worked With
April 15, 2025
Been coming to Volkswagen Downtown Chicago for a while now and It never disappoints. Staff is great at what they do. now and It never disappoints. Staff is great at what they do. More
by Tom
April 12, 2025
Great service as always! My vehicle was fixed in a timely matter and runs great. My vehicle was fixed in a timely matter and runs great. More
by hharryo16
