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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,661 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,661 Reviews of Volkswagen of Downtown Chicago - Service Center
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June 15, 2025
Fernando is amazing & helped me with everything ! Really appreciate all his help during this time ! Really appreciate all his help during this time ! More
by Biancailbuga
Employees Worked With
June 15, 2025
Making appointments is always super easy, the people are very helpful and service is usually finished pretty quickly very helpful and service is usually finished pretty quickly More
by xelo1004
Verified CustomerEmployees Worked With
June 14, 2025
The dealership didn’t finish putting in the rest of the screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes a very loud rattling noise. I have pictures for proof. More
by bbell824
Employees Worked With
June 12, 2025
Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time Comfy waiting room as well. and TV to pass the time More
by 123
Employees Worked With
June 12, 2025
Only two complementary oil changes. Not a good selling point for reinvestment, we’ll look at other dealership when it’s time for a trade-in Not a good selling point for reinvestment, we’ll look at other dealership when it’s time for a trade-in More
by DREED1003
Employees Worked With
June 11, 2025
The Downtown Chicago VW dealer has taken great care of my car with friendly and attentive service. car with friendly and attentive service. More
by K
Employees Worked With
June 10, 2025
Although Luis was fantastic, however I am concerned about the condition of my car, specially the catalytic system, since picking it up from your location. Additionally, it sounds like something is rattling n the condition of my car, specially the catalytic system, since picking it up from your location. Additionally, it sounds like something is rattling now. I did not have any issues with it before I brought my car in to be serviced for a coolant leak and overheating. At the very least, I am disappointed. More
by TANYAFTOWNS
June 10, 2025
I was able to get the service I needed quickly, and the staff was very accommodating, especially when I was running a bit late! staff was very accommodating, especially when I was running a bit late! More
by SMKAiser26
Employees Worked With
June 09, 2025
Attentive to the needs of the customer. Willing to go the extra mile for a satisfactory conclusion. Willing to go the extra mile for a satisfactory conclusion. More
by herbertmccann
Employees Worked With
