Volkswagen of Downtown Chicago

They made sure I got the car that I wanted. Chris was very helpful & honest Chris was very helpful & honest More

Was at the dealership probably 3 hrs. Test drove signed and left. Great people very pleasant atmosphere. Great selection of vehicles. Love the one I brought. Thanks again Test drove signed and left. Great people very pleasant atmosphere. Great selection of vehicles. Love the one I brought. Thanks again More

Friendly easy process. Efficient service. Will definitely go back. Highly recommended. Got a great deal Efficient service. Will definitely go back. Highly recommended. Got a great deal More

They were very nice and got me in very quickly which was appreciated. It did take a little time to get the car but I know they were quite busy. The came back cleaned and washed which was a nice touch. appreciated. It did take a little time to get the car but I know they were quite busy. The came back cleaned and washed which was a nice touch. More

When selling to an out of state customer, the Finance department is holding the paperwork, because they want the vehicle to be emissions tested. Indiana doesn't do emissions testing here where I live. Wa department is holding the paperwork, because they want the vehicle to be emissions tested. Indiana doesn't do emissions testing here where I live. Wake up and learn something, not all states do emissions. More

This dealership has to have the worst sales department in the Chicagoland area. A few years back I came here to upgrade my vehicle and was given a ridiculously high quote on a vehicle and was told they don’t the Chicagoland area. A few years back I came here to upgrade my vehicle and was given a ridiculously high quote on a vehicle and was told they don’t negotiate. I went to City VW of Chicago and was given a lease quote almost $100 lower per month on the exact same vehicle. I went in again as I’m ready to upgrade my vehicle and was greeted by the front desk associate and told to go into the showroom and someone would be with me. After waiting over 30 minutes and no one assisting me, I walked out. The only reason I came back was because City VW didn’t have the color vehicle I was looking for. I’ll be taking my business elsewhere since Downtown VW sales is total garbage. Even better is that after I initially wrote this review they said they worked with me to resolve the issue. Literally no one has reached out to me. Lol what a joke. More

The appointment was made for two things: oil change abs headlight replacement. They changed the oil abs then told us the light needed replacing. Yes. That’s what the appointment was for. This took an addit headlight replacement. They changed the oil abs then told us the light needed replacing. Yes. That’s what the appointment was for. This took an additional hour during which the service rep finished his shift. Two hours later we had to remind the service center we were still waiting for it car. There are clearly some communication issues that need addressing. More

Easy to access and super friendly service coordinators. A a a a a a a A a a a a a a More

The term 'about as honest as a car salesman' comes to mind when I think of VW of downtown Chicago. Would never do business with these guys unless you want to be jerked around and lied to. Was looking mind when I think of VW of downtown Chicago. Would never do business with these guys unless you want to be jerked around and lied to. Was looking to buy an ID4 and was working with both Daniel and Ian via email. They bounced me back and forth, giving me a story about how the vehicle (even though new) was damaged and at the shop to be repaired. They could never give me an ETA (even though I asked multiple times), and couldn't get their story straight about whether it was being repaired or the door was being replaced (again, got both stories). Told them I was interested over the several weeks I was communicating and Daniel suggested I come in when I asked about financing. The very next morning I emailed him again asking for the best price at which point Ian emailed and told me the vehicle was sold. At no point did they indicate that multiple people were interested nor did they say 'hey if you want this vehicle, put a down payment or deposit on it'. Wasn't even an option. So at the end of the day, I didn't even have an opportunity to buy this vehicle. They just continued to string me along. What a bunch of sheisters. More

The VW dealership downtown was very helpful, kind, and accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the job done. More