Volkswagen of Downtown Chicago | Page 96

From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

Daniel is a an awesome Person. I'd recommend Daniel to anyone interested in purchasing a vehicle I'd recommend Daniel to anyone interested in purchasing a vehicle More

Danny is a great salesman’s whom know what I was asking about the vehicles, I would recommend him to everyone who is looking to buy/lease. about the vehicles, I would recommend him to everyone who is looking to buy/lease. More

Mohammed and Matt they have done great work and have helped me above and beyond helped me above and beyond More

Purchased a used Tiguan Shaun was very helpful with getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! More

Mohammad and Julian worked well together and got me through the process quickly and effortlessly they’re top notch well rounded in the industry highly recommended! through the process quickly and effortlessly they’re top notch well rounded in the industry highly recommended! More

Salesperson Chris Smith kept me informed and updated on the process of my new car and was informative on the details. Great hands on experience. the process of my new car and was informative on the details. Great hands on experience. More

Jocelyn was awesome! She really friendly, professional , and very helpful! She got me a great price when selling my car!! I would highly recommend her if you’re looking t She really friendly, professional , and very helpful! She got me a great price when selling my car!! I would highly recommend her if you’re looking to sell your car! More

I had a great deal through Chris Smith, and Abe they used car manager. They took care of me in regards to doing something cosmetic wise to help me out. A really good experience riding. car manager. They took care of me in regards to doing something cosmetic wise to help me out. A really good experience riding. More

Very friendly staff. Worked within my needs and budget. Overall very pleased with the entire experience. Both Fernando and Mike were wonderful people I would highly recom Worked within my needs and budget. Overall very pleased with the entire experience. Both Fernando and Mike were wonderful people I would highly recommend to others. More