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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,608 reviews

August 28, 2022

Spent a ridiculous amount of money to fix my car so I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I More

by Ryah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 25, 2022

Class personified! I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Aug 25, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, Phil, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 25, 2022

Luis was great and very helpful to answering all my questions abs getting me the best deal. More

by Lk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
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Aug 25, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

August 25, 2022

My experience at Volkswagen was great, they help me get a car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. More

by ANNA2WILLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Akpan
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Aug 29, 2022 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

August 24, 2022

Fernando is amazing! Worked hard with Matt to get me the deal I was hoping for! More

by punkoffpleasant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castaneda
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Aug 25, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Fernando and our team were able to help, and we hope to see you again!

August 20, 2022

Loved working with Luis Ramiras. .he went far and beyond and asked every question we had. More

by SULTANKATRANGI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Luis Ramirez
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Aug 21, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago!

August 20, 2022

Mark and the sales lady’s were of excellent help in regards to me getting the car that I wanted More

by Rafaelsandoval97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton
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Aug 21, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, Rafael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 19, 2022

Great experience and friendly and understanding. Able to help me find a deal that benefited me More

by caseyjdavis94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Dewayne Gossett, Luis Ramirez
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Aug 21, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us, Casey. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 17, 2022

FERNANDO for the win! !! Thank you for your patience with me and countless hours. Thanks More

by Rgray30.rg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Fernando Castaneda
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Aug 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Fernando delivered such a great experience!

August 17, 2022

Fixed the flat tire problem but did not reset low tire pressure light. Good service and I got my car back the next day. Aggravating to have to go back someday to reset the tire pressure light. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Aug 17, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with our dealership. If you would like to discuss your visit further please reach out to Bill Dolan in our service department at 312-628-4848. We appreciate your business and hope to see you again soon!

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