Volkswagen of Downtown Chicago

Mohammed and Matt are really great Mohammed got me $5000 off my total yah! Mohammed fought that price down lol. You won’t regret him ;) super patient and understand as well off my total yah! Mohammed fought that price down lol. You won’t regret him ;) super patient and understand as well More

The service manager is the brains of this operation. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. More

Took way to long to get an oil change and had to call in to get my car. to get my car. More

Professional and personable people made this dealership visit quite the excellent experience to remember forever! visit quite the excellent experience to remember forever! More

Adam. . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As much as I regret dealing with any service department.. this was smooth and efficient More

Shaun was wonderful! She was incredibly helpful and worked with all my budget needs... and I didn't make it easy! She was incredibly helpful and worked with all my budget needs... and I didn't make it easy! More

Everyone did a great job getting the car we were looking for even though it wasn’t in stock. The ~10% ‘market adjustment fee’ was a surprise after we were told the cost of the car and had sat down to finali for even though it wasn’t in stock. The ~10% ‘market adjustment fee’ was a surprise after we were told the cost of the car and had sat down to finalize the deal. If you are going to take advantage of the tight market and high demand, be up front about it and don’t bait and switch. it’s not a fee or cost of doing business - it’s the profit you can take given the current market conditions. Just treat it as such. More

I was scheduled an appointment for an oil change at 6 pm, when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or thir when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or third party company for scheduling at least make sure they communicate with the service department. The only reason for 3 stars instead of 1 because Mike at the service department was very nice and helpful and gave great service, he was the only reason I came back. Kudos to Mike but for the management that can’t fix the miscommunications with the scheduling— do better. More

Fernando took great care of us and got us a great deal, he even stayed after hours to get it done! he even stayed after hours to get it done! More

Service advisor Mike Szafaniec was very informative and explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver wa explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver was on time as well. More