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Volkswagen of Downtown Chicago

Chicago, IL

4.5
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,609 reviews

October 10, 2022

Mohammed was very friendly and Julian worked with me to help me get to the payment I could afford. More

by Estrada.freddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Volkswagen of Downtown Chicago!

October 06, 2022

Service was friendly, efficient and quick! The team always take good care of our VW. Fixed a leak in our tire. More

by PRICE159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as a valued customer for many years to come!

October 05, 2022

Nice service specially Miguel ! ! He’s very helpful and good service too ! I very like them services More

by JW05020388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2022

Sale person Gabriel was super helpful and made me leave the dealer knowing a got a great deal on my new car. Mike the GM HAS A GREAT TEAM! I definitely recommend them More

by Oscart18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Ceniceros
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2022

Service was quick, the service rep was excellent in explaining the recall and future service schedule. More

by TIMGREENING1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Oct 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

Walked in knowing exactly which car I wanted. Dealer was able to provide me the vehicle on the same day. More

by joe Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton, Matt Kutyna
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

mohammed and mark did an amazing job. They were really Patience explaining all the details despite the fact that was late on Friday. it's been amazing and they really took care of us More

by Christian Totoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience. with Mohammed and Matt, and it was a pleasure having you at the dealership. We appreciate your review!

October 01, 2022

Mohammed and Matt have been amazing! ! Super helpful and nice, I recommend to come to this dealer More

by jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Mohammed and Matt, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again!

October 01, 2022

My car was being serviced for two weeks. Because epc light was on and when I got my vehicle back two days later the light comes Back on after being serviced for two weeks now I must com More

by MAQIYAYO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing please reach out to Bill Dolan at 312-628-4848. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 01, 2022

The service guy was very helpful and knowledgeable. Service was very quick. I will be back in the future More

by Jesselynn06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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