Volkswagen of Downtown Chicago

Angie and the team made my experience very simple. I saw the car I wanted, did a test drive, and bought it the next day. Was in and out in an hour with a new car! Thank you team! I saw the car I wanted, did a test drive, and bought it the next day. Was in and out in an hour with a new car! Thank you team! More

Angie and Mark did a wonderful job with our lease buy-out, especially now that we were located out-of-state. They made everything very easy and we are so happy to keep our car at a lower monthly rate buy-out, especially now that we were located out-of-state. They made everything very easy and we are so happy to keep our car at a lower monthly rate. More

Easily the easiest car purchase I've made. Dorry was the best as she patiently walked us through the process and also the test drives. Mark was patient and kind too.. Dorry was the best as she patiently walked us through the process and also the test drives. Mark was patient and kind too.. More

Incredibly overpriced for basic maintenance services. Hard to believe the dealer has the customer’s best interest in mind. Does not make you feel like you are being helped. Also they are not prompt and w Hard to believe the dealer has the customer’s best interest in mind. Does not make you feel like you are being helped. Also they are not prompt and wait times are long. More

Everyone here is very respectful and helpful. They work professionally and I truly appreciate that! They work professionally and I truly appreciate that! More

Well what can I say about the service department that will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be ser will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be serviced and offered to RSVP me a rent a car (my warranty offered it) and in the days afterward he gave me a step by step on what needed to be ordered and what needed to be fixed and how long it would take and that’s a great quality to have in the customer service industry. I also want to add whoever trained Adam did an awesome job as well because I’ve come across a few people that wasn’t trained correctly and it showed in their customer service, so kudos to you Adam, and your team of technicians. My car is running perfectly fine now. More

Luis is one of the best sales agents I’ve worked with in a very long time. He made the impossible possible and we walked away with an amazing vehicle without any headaches. Thanks to John as well! a very long time. He made the impossible possible and we walked away with an amazing vehicle without any headaches. Thanks to John as well! More

Mr Mohammed and Matt are very nice Very professional This is our second time here Very professional and highly recommended This is our second time here Very professional and highly recommended More

I am still unhappy about the finance team running credit checks without my consent when I came in with my own financing through my bank. This affected my credit score. Horrible business practices. Then s checks without my consent when I came in with my own financing through my bank. This affected my credit score. Horrible business practices. Then someone at the dealership offered me a $50 gas card to lie on the last survey from Volkswagen to give a 5’s on the survey. Your staff is untrustworthy. His name is Julian. He called and texted and begged me to give all 5’s on the survey. When I told him why - because of the unnecessary credit checks, he lied again and said he would have some from Financing to do something about - as if that even possible, which it’s not. More

You guys are great/excellent/Perfect! !! I want to give a big big thanks for the help and understanding to a great man name Huberto Delgado he was very helpful. I always come to this Volks !! I want to give a big big thanks for the help and understanding to a great man name Huberto Delgado he was very helpful. I always come to this Volkswagen dealer and still will continue being a loyal customer More