Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,924 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 2,924 reviews

May 16, 2024

I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More

by hiltimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Michael Lichter at 312-628-4848. Thank you!

May 16, 2024

Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. More

by oswac99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

May 14, 2024

Davis was great to work with. We visited multiple times before we decided on our new car and he never pressured us to make a decision. He was always super welcoming and wanted to More

by The Bells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kosta Kopelas
Report | Print
May 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that Davis had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

May 12, 2024

I must admit I had a challenging sincere exchange of words with all concerned to come to my conclusion on purchasing the vehicle I chose. Very intelligent / knowledgeable and thoughtful group of sales More

by thomas_lopez
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auzi Wallace
Report | Print
May 12, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Thomas! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 12, 2024

Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a More

by ALEX_FRIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Costa was very helpful too!
Report | Print
May 12, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Alex. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis our team, and we look forward to working with you again.

May 12, 2024

Jonathan was very knowledgeable and professional. Really appreciated his responsiveness to a couple requests that I had after vehicle purchase. More

by Tmzzun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Watts
Report | Print
May 12, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 11, 2024

Very pleased with the service provided and the attitude of the service personnel especially the manager More

by IV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Volkswagen of Downtown Chicago responded

I am very grateful for your business. Anything you need for your car please dont hesitate to contact us. We are always around to help you out!!!

May 10, 2024

Great customer service, and professionalism from the entire staff. I will definitely be doing business with this dealership. More

by SAMANTHASTYLESU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Volkswagen of Downtown Chicago responded

Samantha, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

May 08, 2024

After owning cars for 12 years, Mike was the best service advisor I’ve worked with. He thoroughly explained everything to me and his recommendations were solid. I felt like I could trust him. I would come ba More

by AARONS3757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Aaron, and for taking the time to leave us this wonderful feedback!

May 08, 2024

Sleazy, bull xxxx artists…avoid this place at all costs! !!!! Worst experience of my life. Shady add-ons, fees, and mysterious warranties you pay for but then disappear. The price they list on line is not w More

by ldm777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shaun Scriven
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

1
...
53
54
55
...
293