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Volkswagen of Downtown Chicago
Chicago, IL
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,609 reviews
September 28, 2023
Supercalifragilisticexpialidocious Mohammed and Matt 🙌🏾🙌🏾🙌🏾 Professional service ! Drive off in my new 2024 Atlas ! Happy indeed 🙌🏾🙌🏾🙌🏾 Professional service ! Drive off in my new 2024 Atlas ! Happy indeed More
by Howse70
September 28, 2023
Mohammed and Matt very experienced very polite knowledgeable got new car very good experience will recommend friends and family knowledgeable got new car very good experience will recommend friends and family More
by dorettahowse
September 25, 2023
Thank you Michael. I appreciate the time that you gave and concern that you showed to me when my newly leased Tiguan was having trouble. Thank you for putting Mike on I appreciate the time that you gave and concern that you showed to me when my newly leased Tiguan was having trouble. Thank you for putting Mike on the case to get the issues cleared up. He did a great job solving the problem. Through your patience and leadership I now drive my new car in style with peace of mind about safety. More
by Nefatiti Rochester
Employees Worked With
September 25, 2023
Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home there were some things not working. Michael, connected his in house experts with the experts from VW and found the problem and got it fixed up right away. Thank you, Michael for your patience and most appreciated assistance. More
by Nefatiti Rochester
Employees Worked With
Other Employees :
Michael Lichter
September 22, 2023
They are currently working on our vehicle and addressing our concerns. Mike and his team have been great and communication has been amazing. Excited to see our car! Thank you Mike! our concerns. Mike and his team have been great and communication has been amazing. Excited to see our car! Thank you Mike! More
by bgergely
Employees Worked With
Michael Lichter
September 20, 2023
She was so nice the hold time It made it easy for me to buy this car buy this car More
by shadricsmith4
Employees Worked With
September 19, 2023
Highly Recommend! ” Mohammed was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed al ” Mohammed was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. The sales manager, Matt was very helpful and exhibited great professionalism and great customer service. More
by pkhalidusa
September 18, 2023
Muhammed and Matt made it a great thrill buying my first car. It was a seamless experience from start to finish. car. It was a seamless experience from start to finish. More
by tonami
September 18, 2023
Terrible attitude and very disrespectful i came in expecting to sell my car when i was greeted with a nasty attitude and a low offer when i asked if we can do better I was told if im not happy i can l expecting to sell my car when i was greeted with a nasty attitude and a low offer when i asked if we can do better I was told if im not happy i can leave and do business with sombody else and walked away More
by Justin
Employees Worked With
