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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,608 reviews

February 14, 2024

This is the second time we go there and your man, despite being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. More

by SAINTS4318
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

February 13, 2024

Mike tried to charge me 60 dollars more for the battery I needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 2 More

by NATEPAULSON
Recommend Dealer
No
Employees Worked With
Mike Szafraniec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Hello Nate, Mike S is one of our most liked and absolute genuine people I know. I apologize that this was your experience. I would just like to say there must have been some sort of miscommunication as Mike S is extremely well liked by his loyal customer base. If you would like to call me personally, I would appreciate an opportunity to dig into this a little further and make it right for you. 312-628-4830

Feb 13, 2024 -

NATEPAULSON responded

Can you confirm that the minimum service charge is indeed $230? And if so then why was that not assessed to my previous service you have on record?

Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Hello Chuck. Our hourly rate is $230. That is not our minimum service charge. There is a myriad of services that do not require an hour of labor time. Oil Changes, for instance, start at $89 and that includes the oil and filter. Tire rotations are $45. Tire patches are around the same and to mount and balance a single tire would be $35. Many light bulb services are less and then there are plenty of services that we do not charge any labor on like fluid top offs, wiper blade replacement, key fob battery replacement etc. We also do not require service with a purchase so if someone is very handy or has their own technician they want to use at an independent shop, we will sell the parts only. $230 is what is our hourly shop rate and our rate for the removal of old battery, installation and programming of the new battery. We also currently have a coupon online for $25 off a battery special taking labor down to $205. I apologize for your son's experience and any poor communications on our part. I was the one who spoke to you earlier and please feel free to reach out with any other questions. - Mike Zafiriou, GM.

February 13, 2024

Everyone, especially Mike, made me feel at home. They took good care of me and my car. More

by ANJACKSN
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 13, 2024

Frustrating that the issues with my car took over 12 months to sort out The mechanics failed to diagnose the problems correctly More

by M_VILLANI
Recommend Dealer
No
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Feb 17, 2024 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 17, 2024 -

M_VILLANI responded

I do understand that the cars major problems came from the factory, what I’m not satisfied with was being lied to and then when I was right about my diagnosis on two separate issues, there was no compensation of any kind discussed. And now after the 7 or 8 times I’ve brought the car in and the right driveshaft had been replaced, it’s still making a rattling/grinding noise when turning left under acceleration. Oh and the infotainment system keeps rejecting my phone through Bluetooth even though I had the latest update.

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Hello Michael Villani. Can you call or text me. I would like to see what I can do to make this right. I am here to help. I can be reached at 847-477-3724. Thank you, Mike

February 13, 2024

Overall it was good. When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and fr More

by EMMALROURKE
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we do apologize for the long wait. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 12, 2024

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu More

by Linda Lou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jocy Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Linda, Thank you for taking the time to share your thoughts on working with Jocelyn and our team. We're glad to hear we delivered such a great experience!

February 12, 2024

Went in for an oil change. Got full inspection, oil change, and fluids topped off. Was quicker than initially estimated/expected More

by CHANDLERMCDUFFIE
Recommend Dealer
Yes
Employees Worked With
Heberto
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Chandler, It's great to hear that Heberto and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 11, 2024

Luis & the entire staff were very welcoming & very helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. More

by rpk312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 11, 2024

Easy It was an easy experience, fast service, and the free Lyft rides back and forth were great More

by Juliefritzshall
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2024

It was a pleasant experience and a pleasure doing business. My problem was resolved in one visit and my concerns were addressed More

by SHONJRENEE
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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