Volkswagen of Downtown Chicago

The customer service department is always professional, efficient and friendly. The parts department is also excellent. efficient and friendly. The parts department is also excellent. More

Excellent customer service. The dealership provides excellent customer service with a clean customer waiting area. The dealership provides excellent customer service with a clean customer waiting area. More

Clean facilities ,pleasant and accommodating staff Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area o Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area or remote More

DO NOT BUY FROM THIS DEALERSHIP! !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year a !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year and was taken advantage of. The finance department added a 4.5k warranty on my vehicle that I was never even asked if I wanted. I was ignored over and over again until I wrote poor reviews online. It's now been 11 months since I bought my vehicle and I just found out that I was lied to even more than I already thought. I was obligated to purchase PermaPlate coverage and was explicitly told it covered both internal and external damage. I filed a claim and was told I do not have interior coverage. I am absolutely livid!!! I have been calling the dealership for over a week and am no closer to a resolution. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. More

I needed a new tire and since it was close to my regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. More

Do not purchase or service your vehicle with the Chicago downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into service, it gets worse with the techs causing more damage to my vehicle. The service department has no regard for customer's time as they will never give a slightly even accurate amount of time needed to complete. Communication is another issue. They just do not communicate: Ive been without my vehicle several times for tonger periods of time and never even received a loaner, not once. Trying to work with them one more time, I reached out to the GM of the facility. The constant follgwup required is ridiculous to try and resolve my issues, which are yet to be resolved. Save some headaches, money, time, go elsewhere. They do not value their customers here. More

Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and are holding my money hostage. More

Mike, as a customer service, was ok He has a great attitude and was really nice attitude and was really nice More

Mike is great! quick & efficient service. Quick & efficient service. Mike explained everything very well. quick & efficient service. Quick & efficient service. Mike explained everything very well. More

He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text was around 6:00 pm I am very unsatisfied with this service More