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Volkswagen of Downtown Chicago
Chicago, IL
3,193 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,193 reviews
September 26, 2020
The only sales person I’ve worked with for the last 8 years, Joanna is knowledgeable and friendly. She converted me from a driver of Japanese only cars to a VW loyalist. years, Joanna is knowledgeable and friendly. She converted me from a driver of Japanese only cars to a VW loyalist. More
by NEC
Employees Worked With
Joanna Davila
September 26, 2020
Sales Teo was very professional, but management was not available on the weekends to help them with inventory/delivery estimates. New car detail subpar, water marks and adhesive from the delivery packaging available on the weekends to help them with inventory/delivery estimates. New car detail subpar, water marks and adhesive from the delivery packaging still on the vehicle at pickup. More
by ganzueto
Verified CustomerEmployees Worked With
Rich Marsili, Nick Freeman, Frank Stanghellini
September 25, 2020
Herberto is always pleasant to work with and fully explains all services provided. The pick-up/delivery option was great - especially in light of the pandemic. explains all services provided. The pick-up/delivery option was great - especially in light of the pandemic. More
by NICOLE.HASAN
Employees Worked With
September 25, 2020
Joanna was amazing, very patient with me.I asked many Joanna was amazing, very patient with me. I asked many question and she answered every one. I would recommend her to family and friends. Excellent se Joanna was amazing, very patient with me. I asked many question and she answered every one. I would recommend her to family and friends. Excellent service More
by ispagan18
Employees Worked With
Joanna Davila, Frank Stanghellini
September 25, 2020
Felt rushed. Offered me a repair without inquiring whether or not car was under warranty (it is still under warranty). Was quoted full price for repairs. Didn't have time to call warranty company and whether or not car was under warranty (it is still under warranty). Was quoted full price for repairs. Didn't have time to call warranty company and get stuff figured out. Ate the diagnostic fee and got the car fixed elsewhere. Most likely won't be returning. They did successfully replace the windshield wipers, though, so there's that. More
by T
Employees Worked With
Don't remember, Miguel Meza
September 25, 2020
Actually the best service I've ever got at be. I will always go here.. I went to other ones but they weren't this good at customer service always go here.. I went to other ones but they weren't this good at customer service More
by MARKELLEWILLI
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
September 25, 2020
Arthur’s customer service is truly unparalleled - I bought my Tiguan from him in January 2019 and continue to feel fully supported by him, with each visit to the dealership. From when I damaged a tire bought my Tiguan from him in January 2019 and continue to feel fully supported by him, with each visit to the dealership. From when I damaged a tire spring to my scheduled maintenance, Arthur always makes sure to explain each step of the process. More
by ALLANATACHAUER
Employees Worked With
Arthur Matlosz
September 25, 2020
Joanna was excellent in getting my lease taken care of in an attentive and timely manner. Went above and beyond in everything from start to finish. 5/5 an attentive and timely manner. Went above and beyond in everything from start to finish. 5/5 More
by Kmath14
Employees Worked With
Joanna Davila, Rich Marsili, Mark Newton
