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Volkswagen of Downtown Chicago
Chicago, IL
3,193 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,193 reviews
September 29, 2020
Excellent customer service! This is the best dealership I have worked with. John Sheehy was my Sales Man/Upgrade Consultant and I would defiantly recommend to ask for him or make an appointment with him! have worked with. John Sheehy was my Sales Man/Upgrade Consultant and I would defiantly recommend to ask for him or make an appointment with him! More
by florinda33
Verified Customer
September 29, 2020
Excellent service, clear and understandable explanations, and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as poss and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as possible. More
by AMM0
Employees Worked With
September 29, 2020
I had a fantastic experience working with Kenny! He was able to secure a vehicle that had all of the features that I was looking for at a price that was fair and affordable. I would do business with him ag able to secure a vehicle that had all of the features that I was looking for at a price that was fair and affordable. I would do business with him again without a doubt! More
by Emil Bielecki
Employees Worked With
Kenny Akpan, Mark Newton
September 29, 2020
John was excellent to work with. Very knowledgeable, friendly, and patient in working with us to find the right option. We look forward to coming back and working with John in the future. friendly, and patient in working with us to find the right option. We look forward to coming back and working with John in the future. More
by mcavanag1
Employees Worked With
John Sheehy, Frank Stanghellini
September 29, 2020
Service took hours longer than reported. Said they would give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. More
by kevin.w.cochran
Employees Worked With
Miguel Meza
September 29, 2020
I sold my car to Volkswagen of Downtown Chicago and worked with Matt Sanchez and Boris Nikolov. They both communicated well and timely responded to my texts. While deciding on a fair price for my car, worked with Matt Sanchez and Boris Nikolov. They both communicated well and timely responded to my texts. While deciding on a fair price for my car, the were hassle free and honest. I would be glad to work with Matt and Boris again. More
by Kyle V.
Employees Worked With
Boris Nikolov, Matt Sanchez
September 29, 2020
smooth process. chris is friendly and make the process very smooth. he handles customer requests and negotiation pretty well. would recommend to other people for sure very smooth. he handles customer requests and negotiation pretty well. would recommend to other people for sure More
by LIUWHD
September 28, 2020
Herberto is a great service advisor. I like dealing Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. More
by APRIL.KOESTNER
Employees Worked With
September 28, 2020
Kenny was great!!! He was honest and not pushy at all. Kenny provided me his personal contact info in case I had issues. That made me feel extremely secure with my purchase. Kenny provided me his personal contact info in case I had issues. That made me feel extremely secure with my purchase. More
by roger
Employees Worked With
Kenny Akpan, Nick Hernandez, Mark Newton
September 28, 2020
I had this unusual problem with my car. Never happened in any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the issue was resolved under warranty. Again, Bill Donan was there when necessary and took the decision to meet the customer needs. Thank you to the team for the professionalism. More
by Miguel Dalmeida
Employees Worked With
Bill Dolan, Adam Khamsot
