Volkswagen of Downtown Chicago

Good service I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but polite I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but politely pointed out pressing issues to be aware of. More

Easy and quick service I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, and the recall was done quickly and efficiently. More

Short Notice General Inspection Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we fel Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we felt at risk driving at high speeds fearing there was a significant issue with our suspension or struts. Called in and was told to bring it by without an appointment or any heads up. They fit us in, rushed the inspection and had a solid plan of action with information on what they found. It was the best service experience we've had to date. More

Excelent experience Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and ser Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and serivce department. More

Great job done with my car. The personal where friendly and help you me, what a needed with the job on my car and they speak Spanish, that was very useful for me. The personal where friendly and help you me, what a needed with the job on my car and they speak Spanish, that was very useful for me. More

The Folks at Volks Good service in buying car, while the final model was more than expected, they they did beat comptettion.... Chris, saleman was fine, no pressure Good service in buying car, while the final model was more than expected, they they did beat comptettion.... Chris, saleman was fine, no pressure or haggling, Rick, Salesal MGR worked wit us to get it sold. They seem to offer gret service after sal, but I have not picke the carr up yet....it had to be found eleswhere. More

Inspection Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available More

Great sales man Our salesman John Sheehy was very knowledgeable about the vehicle that we went in to test drive at the end we decided to purchase it. John sold us aft Our salesman John Sheehy was very knowledgeable about the vehicle that we went in to test drive at the end we decided to purchase it. John sold us after the test drive. We felt comfortable they were not pushy or made us get something that we were not happy with. We got a good low interest rate on our auto loan and a good price on our 2019 Atlas. Donnie the fiance guy was a pleasure to work with he likes to repeat si si (my mother in law speaks little english) I guess he is practicing his spanish lol. More

Excellent servic! 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the ca 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the car in Tuesday and Luis said the mechanic would check it out and let me know. Later in the day he said it was determined that a valve was malfunctioning but it would not be completed until Wednesday. I received a Tiguan loaner which was fine, and picked up my car on Wednesday morning. Since the Jetta is still under warranty there was no charge for anything, even the diagnosis. Very pleased! More

Good service I bought a new VW here,the service is good,I would like to recommend this place to my friends and family. Thank you very much. I bought a new VW here,the service is good,I would like to recommend this place to my friends and family. Thank you very much. More