Volkswagen of Downtown Chicago

Amazing, prompt service I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, c I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, complete with a ride to and from work. Thank you, Luis and VW of Downtown Chicago! More

Friendly and professional The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were very honest and clear about fixes that were necessary and others that were not. Definitely recommend. More

Quality experience Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He w Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He was very helpful and I appreciated his manner and knowledge regarding the vehicle and service related issues specific to my car. More

Great customer service Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you More

Car Dealership Satisfaction John and Donnie made my experience painless and transparent . Definitely the best car purchasing experience. I would highly recommend this dealership John and Donnie made my experience painless and transparent . Definitely the best car purchasing experience. I would highly recommend this dealership and will continue to refer friend and family to this dealership. More

Quick and painless I met with John Sheehy twice to see if Volkswagen was right for me. We walked through a couple options and test drove a vehicle I was interested in. I met with John Sheehy twice to see if Volkswagen was right for me. We walked through a couple options and test drove a vehicle I was interested in. I set up a future appt with John to go negotiate a fair price and lease terms for the vehicle. They were accommodating to my budget and thoughtful with my time. More

Amazing Service I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ More

Great service! Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership f Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership for service again. More

Getting the Right Deal Most everyone shops around, even at several different dealerships, for the same vehicle...at least until you find a dealership with people that you ca Most everyone shops around, even at several different dealerships, for the same vehicle...at least until you find a dealership with people that you can count on and trust. For me, it only took two dealerships to recognize the willingness and ability for the folks at VW DT Chicago to get a deal done and done RIGHT. I appreciate Joanna, Donnie, Bill, and Rich for their hospitality, friendliness, and hard work to get my deal done. I will definitely come back for service, future vehicles, and refer people over to these folks. More

Excellent, responsive service. Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! More