Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,190 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,190 reviews
November 29, 2025
Luis Torres is really nice person and i really appreciate the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do More
by Jon Macdaniels
Employees Worked With
November 26, 2025
Excellent service by Fernando! He was courteous and professional and provided the information and parts needed very quickly! He was courteous and professional and provided the information and parts needed very quickly! More
by jeremiahabiade
Employees Worked With
November 25, 2025
Peyton Easton was so helpful with my questions about the VW Safe and Secure plan. He used a phone on site to access the VW app so he could guide me through finding what I needed. Then he thought to say that VW Safe and Secure plan. He used a phone on site to access the VW app so he could guide me through finding what I needed. Then he thought to say that perhaps although I can see it on my phone, maybe I had not registered for it even though it is temporarily free with my recent vehicle purchase. He was absolutely right and deserves multiple gold stars for his assistance and thinking about the entire concept not just my initial question on finding the plan. What a great asset to the Downtown Chicago VW team. More
by dealerrater
Employees Worked With
November 20, 2025
He was super helpful with all the process and with all the questions we had regarding the car. I would go back to him if I would need another car! the questions we had regarding the car. I would go back to him if I would need another car! More
by Raul
November 17, 2025
I Went in to replace the fob battery. The service was quick and professional. Thank you! The service was quick and professional. Thank you! More
by Tiguan Lover
Employees Worked With
November 15, 2025
I needed my car key battery changed and they took care of it so quickly! it so quickly! More
by jennsinc
Employees Worked With
November 14, 2025
Clarence was very helpful in helping me sell my car. He was communicative, straightforward, patient and worked out a reasonable price for my car. I would be happy to work with him again. He was communicative, straightforward, patient and worked out a reasonable price for my car. I would be happy to work with him again. More
by Tosin A
Employees Worked With
November 08, 2025
Great working with Fernando on my battery replacement for my VW Key Fob. Appreciate the help. my VW Key Fob. Appreciate the help. More
by Redcard
November 07, 2025
Terrible service. PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own anothe PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own another VW after my experience with him and his dealership. More
by JS
Employees Worked With
November 07, 2025
Great job by service team got me in and out very fast. I will be back I will be back More
by luis.melendez
Employees Worked With
