Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,083 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,083 reviews
July 05, 2025
Gave a good tour of the vehicle and explained various features in detail. Ahad Helped with the complete setup of the vehicle. features in detail. Ahad Helped with the complete setup of the vehicle. More
by Sai
Employees Worked With
Verified CustomerJuly 03, 2025
The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More
by TSofA47
July 03, 2025
Amazing perfection got the job done keep his word and got me the car i wanted me the car i wanted More
by staystrong1023
Employees Worked With
July 03, 2025
Downtown! Many floors, interesting people and the dealer that helped was a good guy too. Many floors, interesting people and the dealer that helped was a good guy too. More
by Kay1234
Employees Worked With
July 01, 2025
Muhammed was very good customer services nice to meet him will recommend family and friends him will recommend family and friends More
by kemalcantoray
Employees Worked With
June 28, 2025
Mohamed was great. Made the experience much better than other dealers. I will be back. Made the experience much better than other dealers. I will be back. More
by Kay1234
Employees Worked With
June 28, 2025
Mohammed was a great help. Was very knowledgeable and a pleasure to work with. I will be a customer again in the future. Was very knowledgeable and a pleasure to work with. I will be a customer again in the future. More
by Hank1234
Employees Worked With
June 28, 2025
Mohammad was very helpful and patient. He listens and actually cares about his customers. I would highly recommend working with him at Volkswagen Downtown. He listens and actually cares about his customers. I would highly recommend working with him at Volkswagen Downtown. More
by arbab9
Employees Worked With
June 25, 2025
The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. quick and clean. I felt my VW was in good hands with them. More
by SCOTT_B
Employees Worked With
