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Volkswagen of Downtown Chicago

Chicago, IL

4.4
3,190 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,190 reviews

November 29, 2025

Luis Torres is really nice person and i really appreciate the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do More

by Jon Macdaniels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2025

Excellent service by Fernando! He was courteous and professional and provided the information and parts needed very quickly! More

by jeremiahabiade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2025

Peyton Easton was so helpful with my questions about the VW Safe and Secure plan. He used a phone on site to access the VW app so he could guide me through finding what I needed. Then he thought to say that More

by dealerrater
Recommend Dealer
Yes
Employees Worked With
Peyton Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2025

He was super helpful with all the process and with all the questions we had regarding the car. I would go back to him if I would need another car! More

by Raul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2025

I Went in to replace the fob battery. The service was quick and professional. Thank you! More

by Tiguan Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 15, 2025

I needed my car key battery changed and they took care of it so quickly! More

by jennsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

November 14, 2025

Clarence was very helpful in helping me sell my car. He was communicative, straightforward, patient and worked out a reasonable price for my car. I would be happy to work with him again. More

by Tosin A
Recommend Dealer
Yes
Employees Worked With
Clarence Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 08, 2025

Great working with Fernando on my battery replacement for my VW Key Fob. Appreciate the help. More

by Redcard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fer
Nov 08, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 07, 2025

Terrible service. PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own anothe More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 07, 2025

Great job by service team got me in and out very fast. I will be back More

by luis.melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

luis.melendez responded

I confirm the review

Nov 07, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!