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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,606 reviews

November 12, 2024

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. More

by DJBAUERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 12, 2024

Friendly and helpful service reps. The service is easy to schedule and is completed at the promised time More

by MAQUINN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

November 11, 2024

I came to Downtown Honda to get my key fobs replaced. However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person More

by ymt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2024

The VW Downtown service department is great to work with. They will take extra care of your vw. More

by hugo_vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Hugo, for choosing Volkswagen of Downtown Chicago!

November 10, 2024

Great customer service, great communication regarding the service process and the pickup / exit process was super smooth. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 09, 2024

I have brought my car in (3) times for the same issue. Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still ther More

by mgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Volkswagen of Downtown Chicago responded

mgreen. Please call me so we can figure out how to make this right. We test drove the vehicle several times and were unfortunately not able to duplicate your concerns. We did treat the brakes hoping that would correct the issue from coming back. We believe the noise is there just maybe it matters on things like outside temperature/weather and how long its being driven. But we have a plan to help get this figured out and properly fixed. Please text Fred at 888-335-3496

November 09, 2024

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Ware
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024 -

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 08, 2024

The service guy Larry/ Lawrence was unprofessional and very disrespectful I will not recommend this place More

by AB731518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volkswagen of Downtown Chicago responded

Hello. I am happy to help with whatever happened. A little unfair that you tagged and are hurting the reputation of an entire team when you only worked with one person. But if you need help on an issue, please feel free to reach me on my cell phone via call or text 847-477-3724. Thank you, Mike

November 07, 2024

I will still use the service center but I had a lot of issues my last visit(s). I am hoping it’s a one off experience though doubtful with the recent lose of Mike S. I will give it another try and More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volkswagen of Downtown Chicago responded

We’re truly sorry to hear about your recent experience, and we really appreciate your feedback. We understand your concerns and want you to know we’re committed to providing top-notch service to every customer. Mike S. was a valuable part of our team, and we’re working hard to maintain the high standards you've come to expect from us. We’d love the opportunity to make things right and turn your next visit into a more positive experience. Please feel free to reach out directly if you'd like to discuss further. We’re here for you!

November 07, 2024

Great service from Alonzo! And the discount and price are transparent. Will come back again. Thank you! More

by Jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with Alonzo, and we're glad you appreciated the transparency in our pricing. We can't wait to welcome you back to Volkswagen of Downtown Chicago! If you have any friends or family looking for a new vehicle, we'd love it if you could refer them to us. We’ll make sure they have a fantastic experience, too! 😊🚗

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