Volkswagen of Downtown Chicago

I’m very pleased with my experience at VW of Downtown. I originally came in by mistake, however John took the time to show me the Atlas Cross Sport and explain the difference between the trims. After visiti originally came in by mistake, however John took the time to show me the Atlas Cross Sport and explain the difference between the trims. After visiting the original dealership that reached out to me. I decide to reach back out to John to let him know I was ready to make the deal happen. The overall experience was nice and smooth. Thank you VW of Downtown Chicago. More

First and foremost the employees are always very welcoming. Gave me reassurance my car and I would be taken care of. welcoming. Gave me reassurance my car and I would be taken care of. More

The possible outcomes of my car was explained throughly, which made it easier to decide on the next step. which made it easier to decide on the next step. More

Overall a really good experience and they made it easy to purchase the car that we wanted. Really happy with all the follow up that they have done since the car purchase and look forward to continuing worki purchase the car that we wanted. Really happy with all the follow up that they have done since the car purchase and look forward to continuing working with them. The only drawback is just the amount of time it takes to go through the process. There are a couple times when had we been made aware of a couple things that were needed we could have been better prepared and sped up the buying process. More

I took my car to VW of downtown Chicago after another shop couldn't fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to shop couldn't fix my issues. Scheduling was easy over the phone and the team was great once they had my car. Mike was very detailed in helping me to resolve my issues and clearly explained the resolutions and answered all my questions. More

Customer service in the service department is top-notch and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! and I really appreciated the Lyft rides to and from my office to the dealership. Thanks! More

Volkswagen of Downtown Chicago location has mediocre customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been di customer service and works too slow to diagnose and fix issues. Every time I have to come in, I use a different service specialist and I have been disappointed by each of them. I would not recommend this location to anyone and do not plan to go back. More

I had a great service experience, Mike answered all of my questions and got me out as fast as he could. I will definitely go back on my next appointment. questions and got me out as fast as he could. I will definitely go back on my next appointment. More

All that needs to be said is highlighted in the “could you say” section at the bottom of the rating. I appreciated the service provided by Mike. you say” section at the bottom of the rating. I appreciated the service provided by Mike. More

Great management, great team in the service department. I am never disappointed. Adam K. always comes through! Whenever I have had a major problem he has never been hesitant to not only repair but make sure am never disappointed. Adam K. always comes through! Whenever I have had a major problem he has never been hesitant to not only repair but make sure the problem was corrected and I always leave with a smile! More