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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,608 reviews

June 30, 2021

Adam K. is the only reason I keep coming back to DTVW for service. Excellent service experience, provides the best available service options, communicates well, and completes to work ahead of estimated tim More

by RAPHVFERRER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Davilla also ROCKS!, Adam Khamsot
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Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Adam here at Volkswagen of Downtown Chicago.

June 30, 2021

Miguel was great-he has been my Service contact for several years. He is very responsive and gets things done quickly. More

by Chris Kuhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Chris, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. It is great to hear that Miguel was so helpful. We look forward to working with you again.

June 30, 2021

Even though I didn't have an appointment they fixed my car without a long wait time. More

by theresa.hutchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Theresa, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

June 30, 2021

Quick, helpful and they did great work. Highly recommend their service department. More

by KEVINWILLI
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Jul 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great service experience!

June 30, 2021

Great service ! Joanna was very informative & I appreciate all her help More

by ashleyloosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Davila, Mark Newton
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Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Ashley, thank you for taking the time to share your thoughts on working with Joanna. We're glad to hear she delivered such a great experience!

June 30, 2021

IT WAS VERY BUSY AND RAN SMOOTHLY BUT THE LYFT WAS TROUBLESOME More

by CLASSYTOUCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Jun 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We will share your comments with our team and look forward to serving you again soon!

June 29, 2021

Good patience to client, and helps client to relief from the frustration very well. They also deliver helictical explanation on the issues and perform very well on works. More

by GAOYI615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 28, 2021

Good service considering it in a busy congested area. Would recommend if your from the city and hate driving far dealing with traffic. Thank you More

by jose.sandoval932
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for your review, Jose! Customer service is our number one priority, and we're happy to hear that we met your expectations. We appreciate your recommendation and we thank you for choosing Volkswagen of Downtown Chicago!

June 28, 2021

They provided great service, didn’t try to upsell more. More

by LSKKRAUSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with a pressure-free experience! We sincerely value your business and look forward to your next visit.

June 26, 2021

They are professional, knowledgeable &kind. I appreciate They are professional, knowledgeable & kind. I appreciate their attention to my car. More

by kayhuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Kay! We appreciate you taking the time to leave us this wonderful feedback!

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