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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
July 15, 2021
I was very welcomed with the people I spoke with. I loved the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommen the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommending more to come to this location as well. More
by PORTILLOMARISOL24
Verified CustomerEmployees Worked With
Other Employees :
Joanna Davila, Kenny Akpan, John Sheehy, Boris Nikolov, Bill Dolan, Adam Khamsot, Braden Carson, Matt Sanchez, Preston Sokol
July 15, 2021
I always receive great service here. The entire team is courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! More
by CARLY
Employees Worked With
July 15, 2021
Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely manner. I have no complaints. :) Thank you both for a job well-done. More
by Lizy
July 15, 2021
Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More
by LANA.MCCALMON
Employees Worked With
July 15, 2021
Although there were a few complications in the original dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. More
by JLCOOK178
Employees Worked With
Nick Freeman
July 14, 2021
Heriberto always treat people in a professional manner and my car was out of there quickly and very clean, I always have a great experience there! and my car was out of there quickly and very clean, I always have a great experience there! More
by AVAR5580
Employees Worked With
July 13, 2021
They were cool and very helpful. The service department did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. More
by DAKOTALUELLEN
Employees Worked With
July 13, 2021
If I did refer someone there ( And I already have) I would caution them on your pricing is iffy and watch for added costs. You shoudl also mak e customers aware that u will velet there existing car whe would caution them on your pricing is iffy and watch for added costs. You shoudl also mak e customers aware that u will velet there existing car whe they come in for sales. More
by Markintheloop
Employees Worked With
Bill Dolan, Miguel Meza, Matt Sanchez, Matt Kutyna
July 13, 2021
Awful service. They didn't properly check the oil levels and told me the oil light was on because a sensor needed to be reset. The oil was over 1 quart low. and told me the oil light was on because a sensor needed to be reset. The oil was over 1 quart low. More
by CE
Employees Worked With
Kenny Akpan, Nick Hernandez, Mark Newton
July 13, 2021
Great experience shopping for a new car, could not be happier! The entire staff, especially Joanna, we’re so helpful and friendly. Worth the wait. happier! The entire staff, especially Joanna, we’re so helpful and friendly. Worth the wait. More
by DECARLO.JULIANNE
Employees Worked With
Joanna Davila
