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Volkswagen of Downtown Chicago
Chicago, IL
2,607 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,607 reviews
July 22, 2021
Chris was good to work with in looking at used and new cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. More
by sandnere
Verified Customer
July 22, 2021
Very professional. Miguel was wonderful to work with. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. More
by BRIAN
Employees Worked With
Miguel Meza
July 22, 2021
Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More
by ALLISONGRONKOWSKI
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
July 20, 2021
Sales staff-Joanna Davila couldn’t have been nicer or more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone connects to CarPlay. Perhaps a session online during a chat with Apple. I had to do this to connect. More
by gpmackin
Employees Worked With
Joanna Davila, Mark Newton
July 20, 2021
Excellent everything! I love these guys! Boris in sale also is a very nice person, We've worked together for awhile now, and I am very pleased with him. also is a very nice person, We've worked together for awhile now, and I am very pleased with him. More
by SMUHAMMAD8344
Employees Worked With
Miguel Meza
July 19, 2021
Everything took a long time. I understand they're short of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, the manager, was very good also. But neither explained the problem til 3 hours after we arrived. It took more than 4 hours for us to be able to take the car home. We had ordered it 10 days earlier and the delay should have been explained also. Just would have been better customer service. More
by JANFLAPAN
Employees Worked With
Other Employees :
Shawn, don't know last name, she's new and sold us the car. 4 stars
July 19, 2021
My car was service there and Mike in the service dept. was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again. Mike will be my guy:). More
by PAYNE4084
Employees Worked With
July 19, 2021
This was my first experience leasing a car and it went very well. Everyone at the dealership was very friendly and helpful throughout the process. very well. Everyone at the dealership was very friendly and helpful throughout the process. More
by tennanam
Employees Worked With
Mark Newton
July 18, 2021
I am very pleased we my new Volkswagen. Thank you very much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers More
by hmficisme
Employees Worked With
Adam Khamsot, Mark Newton, Braden Carson
July 15, 2021
Although there were a few complications in the original dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. More
by JLCOOK178
Employees Worked With
Nick Freeman
