Volkswagen of Downtown Chicago

Love VW, they never disappoint! Thank you so much for being so efficient and quick to assist to resolve the issue with my new car. You guys rock!!! being so efficient and quick to assist to resolve the issue with my new car. You guys rock!!! More

The easiest, best, most comprehensive service I have ever had and everyone from the valet to the service manager made me feel welcome. Coming out of the pandemic, where my car sat neglected, it had a lot of had and everyone from the valet to the service manager made me feel welcome. Coming out of the pandemic, where my car sat neglected, it had a lot of catching up to do on the regular maintenance. Luis made sure I knew everything they did along the way and called with a couple of other recommendations. Now I am ready for the next 5 years! More

Very untruthful. Terrible experience for my granddaughter’s first car. They showed a used 2000 Audi TL with 88,000 miles on it that was in her price range. My son went there and looked at the c granddaughter’s first car. They showed a used 2000 Audi TL with 88,000 miles on it that was in her price range. My son went there and looked at the car while he was on a break from work. He told me that it was worth coming in to test drive it. So we did. For the whole test drive the salesman had us trying different things with the air conditioner. Changed which vents the air would come out from, recycle the air then try it with that option off. I believe the reason was the salesman knew there was a problem and the car is always blowing air. The blower motor is on no matter what if the car is running. He told us that the car needs a new condenser. Price = $900. We were fine with that. But not the blower motor always being on. Then there’s the radio problem. It’s locked and you need a code to unlock it. Salesman said it’s not a big deal. Call an Audi dealer and they’ll give you the code. It was Saturday afternoon so we had nobody to call until Monday morning. So we took him at his word. NO BIG DEAL ! Oh, it’s a big deal, we have to pay for them to pull the radio out in order to get the serial number off the back of the radio. Then we took his word when he said the floor mats were in the trunk because they just got done doing a deep cleaning of the car, inside and out. There’s no mats ! Then as we were about to walk out because they couldn’t/wouldn’t come down on the price another $350 so we’d pay $6,000 even out the door. They ended up coming down on the price of the car a whole $200. With the way the salesman deceived us he should be investigated criminally ! My son is a police officer in Wrigleyville and I’m a recently retired Chicago Transit Authority electrician. Neither one of us will be recommending this dealership to friends and family. Probably not even enemies ! More

A busy place in a hectic market. Although the team allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase. allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase. More

The service was great no problems 👍first time I had service under 150.00 unbelievable and out in a reasonable time. Will be back soon service under 150.00 unbelievable and out in a reasonable time. Will be back soon More

Scheduling service was simple and my customer service rep, Mike, explained what was needed, provided the details and offered me choices regarding when and what to do right now. Excellent service. rep, Mike, explained what was needed, provided the details and offered me choices regarding when and what to do right now. Excellent service. More

Awesome service Great Service manager Bill DolanAnd Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visi Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visit. #1 rated More

Give a lot of run around for the last 10months. My car have been in and out of their shop for the last 10 months and my car has not been fixed.. have been in and out of their shop for the last 10 months and my car has not been fixed.. More

Was in for oil change had 9am appointment drove in and waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready maybe 4pm I was told I get there at 4:30 and still wait for Adam to help he sees me and walks off and doesnt return another rep Miguel ended up helping while I wait another 30 minutes for my car to come down that was supposedly ready. Bad experience wont return. More

Jaymi , my service adviser, was very friendly and professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. More