Volkswagen of Downtown Chicago

Excellent service. It is a pleasure to work with Mike Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I th Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I think, he understands my relationship to my car. Thank you, Sara More

Mike was very helpful and very pleasant to work with. His customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. More

We went to this dealership after making an appointment but when we got there the person we made the appointment was not there. We were just thrown with a person who had just walked in for work. We had tex but when we got there the person we made the appointment was not there. We were just thrown with a person who had just walked in for work. We had texted with the person we were dealing with before going to the dealership about whether the car we were interested in was still available and was told it was still available. We get to the dealership and then we were told the car was not available. The new person then attempts to find us another car that we can look at but again that car was not available even though we had to drive to another facility to find that out. We spent about 2.5 hours in this dealership without seeing any car that we were interested in. We would not recommend this dealership to anyone. More

Very professional. They were a bit slammed, but I was still able to get my car looked at promptly. They even arranged a Lyft for me both ways. Very nice. still able to get my car looked at promptly. They even arranged a Lyft for me both ways. Very nice. More

I always get 5-Star service from Bill D. and the rest of his staff whenever I bring in my vehicle. They are very professional and the work is always completed in a timely fashion. Thank you Bill and Miguel his staff whenever I bring in my vehicle. They are very professional and the work is always completed in a timely fashion. Thank you Bill and Miguel for all your help! More

Everything was perfect! My service was fast and all the employees were nice with me. Vehicle was washed and ready when I picked it up employees were nice with me. Vehicle was washed and ready when I picked it up More

The staff was very professional and answered all of the questions I had. They even made adjustments to ensure I was able to pick up my car before a wedding. It came out of the service lot looking brand new questions I had. They even made adjustments to ensure I was able to pick up my car before a wedding. It came out of the service lot looking brand new. More

prompt quick service. They are always very helpful at VW. always give us updates and get cars in/out fast. Appreciate the great service they provide. always give us updates and get cars in/out fast. Appreciate the great service they provide. More

I recant what I previously said! The service department was the issue which is completely separate from the dealership. My experience with Shaun(saleswomen), Mike(General manager), and Onteral(sales manage was the issue which is completely separate from the dealership. My experience with Shaun(saleswomen), Mike(General manager), and Onteral(sales manager) was good. They worked hard to get me a great deal and I’ll be coming back to buy many more cars knowing I’m in hood hands! More