Volkswagen of Downtown Chicago

Service was communicated very well. From the time I dropped off the car to when i was called for pick up, I was kept up to date. dropped off the car to when i was called for pick up, I was kept up to date. More

Adam Khamsot took care of my needs. In fact he always does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. More

Always kept me informed as to the status service on my vehicle. Appeared to make a special effort to complete service within the agreed time. vehicle. Appeared to make a special effort to complete service within the agreed time. More

Mike is always on top of everything, is knowledgeable and wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. More

The advisor, Mike, was great! Very attentive and good follow up. Went in for an oil change and was completed the same day. Will return. follow up. Went in for an oil change and was completed the same day. Will return. More

All's well that ends well. Despite some unexpected circumstances not in his control, Chris Smith went above and beyond to make the buying process as painless as possible for me. We discovered that th circumstances not in his control, Chris Smith went above and beyond to make the buying process as painless as possible for me. We discovered that the car needed a new windshield, but we were told that due to a parts shortage, it could be 6-8 weeks before one would be available. Chris and Matt Kutyna managed to locate a replacement windshield and the car was ready in a little over two weeks. Chris patiently answered all my questions and even personally delivered my car to me in the suburbs as I was anxious about driving in the City. More

I didn’t like customer service. I was told I would have a loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy ac loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy acted like he didn’t know what I was talking about. I’m definitely not going back here. More

Fast service and really nice employees! Adam my service manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! More

My salesman Kenny was awesome guy, would definitely recommend him to anyone. Easy to work with and gets the job done. On another hand, financing Managers wouldn’t say the same especially Mark. I usuall recommend him to anyone. Easy to work with and gets the job done. On another hand, financing Managers wouldn’t say the same especially Mark. I usually hate writing negative things. But in this situation I just have to because as a buyer I had to take care of some things myself, where this was dealers job. I traded in my car, and I wanted my plates to be transferred to my new car I was buying. I was told from fanatical Manager, there is a glitch. Where he had issue transferring my plates. He said I will give you temps for few days while I figure out the issue, and will give you a call tomorrow, meaning the next day. Well that didn’t really happen, I actually had to call the dealer 100 times to try to Figure out what is going on with my plates being transferred. Left voicemails, and call back numbers nothing!! I Literally had to bug him so Many times for him to answer my call twice and still wasn’t Abe to take care of my issue nor to fix my problem. I had to call Secretary of State myself to see what to do. And I am still dealing with this problem. The only thing they told me well we can issue me a new plates, where I would have to pay 350$ which doesn’t make any sense. Why would I get new plates if I have my own, and transferring mines is only 25$. Very bad experience when it comes to This. But again Kenny was awesome guy and all credit to Him. On top of all that while I was there trying to buy my GTI, and working on a deal, I get the news my car Honda Accord was hit in the garage. So I even had to deal with that issue, call the cops, make a report all on my own. Again only good person there was Kenny that worked with me others 0 stars. More

Extremely helpful in finding the perfect car for me!! Matt was very nice and patient with me especially when showing me the different car gadgets. Matt was very nice and patient with me especially when showing me the different car gadgets. More