Volkswagen of Downtown Chicago

This location needs to work out a better system of getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. B getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. But to confirm that I was on my way to the svc center, only to arrive and have to wait an additional 30-40 min for my car is an imposition that I refuse to experience again. I had to ASK where my car was, and that was after a long wait, which is bad enough. The third time I had to go back to ask is beyond unacceptable. This is exactly why I get all of my car repairs done at a local body shop. Never coming back to this location again. More

The overall process of purchasing my new amazing VW was nothing shy of perfect! Kenny was so helpful & professional. Thank You! I will absolutely recommend to friends & colleagues! nothing shy of perfect! Kenny was so helpful & professional. Thank You! I will absolutely recommend to friends & colleagues! More

Everything about this location is the best . From the customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! More

I had a good experience, no issues during my visit & everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! More

Dorry and Matt were very professional and a pleasure to do business with in both purchasing a new car and trading in my current vehicle. do business with in both purchasing a new car and trading in my current vehicle. More

Kenny did an excellent job working out a deal for my 2021 Atlas and was helpful in answering all of our questions after we had already purchased the vehicle. Would definitely buy from Kenny again Atlas and was helpful in answering all of our questions after we had already purchased the vehicle. Would definitely buy from Kenny again More

Preston is a very nice person Takes his time to explain and returned your calls very honestI was very pleased with his professional Attitude Very likable and returned your calls very honestI was very pleased with his professional Attitude Very likable More

Would recommend this dealer service department, I had Adam as a service advisor and he was very helpful and accommodating when I brought in my vehicle. Adam as a service advisor and he was very helpful and accommodating when I brought in my vehicle. More

She was very helpful and patience with me I needed help with my insurance at the end and she resolved the problem I was having with the payment with my insurance at the end and she resolved the problem I was having with the payment More

The staff was extremely helpful and provided excellent customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! More