Volkswagen of Downtown Chicago

When The letter I received said it work take an hour, then I was quoted three and then it took five and half there is no way I would ever recommend coming here. Beyond that, offering to send me home over then I was quoted three and then it took five and half there is no way I would ever recommend coming here. Beyond that, offering to send me home over and over with a lyft so that I can sit in traffic for over and hour with no definitive time I need to come back isn’t as helpful as your staff seems to think it is. I also don’t appreciate the near 10 phone calls I have received about this, the inability to fix any of the issues I actually had with the car and the incessant emails about doing this survey. Absolutely maddening. More

Dorry was awesome. Very helpful and knowledgeable about the vehicle I wanted. Definitely recommend to others. the vehicle I wanted. Definitely recommend to others. More

Customer service managers are outstanding - super friendly, knowledgable, and accomodating. However, docking a star because cars get backed up - Took me 30 minutes to drop off car and waited 20 minu friendly, knowledgable, and accomodating. However, docking a star because cars get backed up - Took me 30 minutes to drop off car and waited 20 minutes to wait for car to come down. More

The service is very good Everything was explained prior to the drop off and service completed on time without delay. to the drop off and service completed on time without delay. More

The service was excellent! Kudos to Mike Szafraniec for going the extra mile and thoroughly explaining all that was involved with my service and arranging my transportation, all the while being pleasant & going the extra mile and thoroughly explaining all that was involved with my service and arranging my transportation, all the while being pleasant & friendly. We have so many choices about where to get our car serviced & thanks to Mike’s great customer service, I’ll definitely be back. More

Mike Szafraniec was fantastic. He listened to what I wanted to have done to my car and laid out all the options that I had available to me because I had leased my VW from this dealer two years ago. The wanted to have done to my car and laid out all the options that I had available to me because I had leased my VW from this dealer two years ago. The result was I got just want I wanted/needed and the car is now in tip-top shape. Well Done Mike! More

Luis is an excellent service manager. He took care of everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. everything as far as I know, quickly and competently. And the entire service-manager staff is great -- they work well together. More

Luis is wonderful to work with! He does a wonderful job and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! More

My car went in twice and the problem was still not resolved. I would still recommend them it just depends on what issues you are having. resolved. I would still recommend them it just depends on what issues you are having. More

I needed to replace the vaacum pump on my car, but I kept putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oi putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oil leak. More