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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
September 23, 2021
I really appreciate John Sheehy’s help. He made it very easy for me to purchase the car I wanted and made it very flexible with my needs! I recommend this dealership! Staff is great and John made it a easy easy for me to purchase the car I wanted and made it very flexible with my needs! I recommend this dealership! Staff is great and John made it a easy experience! More
by janethchavez0827
Verified Customer
September 22, 2021
Excellent service, minimum time waiting for check in or pick and Lyft to retrieve car Good job pick and Lyft to retrieve car Good job More
by llang944
Employees Worked With
September 22, 2021
Extremely satisfied with the service provided by John, Great salesman. Made it work for me no matter the cost and made sure I felt comfortable with what I was signing up for. Staff as a whole really make Great salesman. Made it work for me no matter the cost and made sure I felt comfortable with what I was signing up for. Staff as a whole really make you feel welcomed and work cohesively to satisfy your needs. Definitely will return in the future. More
by jfdiaz570
Employees Worked With
Other Employees :
Anthony Bermeo, Kenny Akpan, John Sheehy, Braden Carson
September 21, 2021
Very satisfied with your service and friendly and professional service from Adam, my service advisor professional service from Adam, my service advisor More
by davidcolliscpa
September 21, 2021
Extremely professional staff. Nick Freeman made it happen. Nick took care of my needs. Great experience ! happen. Nick took care of my needs. Great experience ! More
by MILES.KIMBERLY
September 20, 2021
I can always count on these guys to do a great job on my car. If they fix their service times, it'd be perfect. car. If they fix their service times, it'd be perfect. More
by MUAZ
Employees Worked With
September 20, 2021
Excellent service from Mike. Proffesional, courteous and prompt. Would reccomend to anyone requiring VW service. prompt. Would reccomend to anyone requiring VW service. More
by greg1315
Employees Worked With
September 20, 2021
I am STILL Waiting for repir my car an waiting and waiting and my car is no good waiting and my car is no good More
by mayte469
Employees Worked With
September 18, 2021
In addition to annual service, we needed a repair to the transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the nex transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the next day over the right rear wheel. While we don’t know for sure that this happened at VW, the timing makes us suspicious. We have had one pleasant interaction with the VW service manager. But, since then, it has become simply unproductive phone tag. More
by mhyman420
Employees Worked With
Bill Dolan, Miguel Meza
