Volkswagen of Downtown Chicago

Give a lot of run around for the last 10months. My car have been in and out of their shop for the last 10 months and my car has not been fixed.. have been in and out of their shop for the last 10 months and my car has not been fixed.. More

Awesome service Great Service manager Bill DolanAnd Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visi Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visit. #1 rated More

Was in for oil change had 9am appointment drove in and waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready maybe 4pm I was told I get there at 4:30 and still wait for Adam to help he sees me and walks off and doesnt return another rep Miguel ended up helping while I wait another 30 minutes for my car to come down that was supposedly ready. Bad experience wont return. More

Jaymi , my service adviser, was very friendly and professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. More

Great service department; Miguel kept me well informed. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. More

Bill was very friendly and accommodating. When there was a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. More

Willing to go the extra mile to make sure the deal and the service are excellent. Highly professional and thoughtful with their timeliness and demeanor. the service are excellent. Highly professional and thoughtful with their timeliness and demeanor. More

Dariusz was friendly and didn't put out a pushy salesman vibe. I walked in pretty much planning to buy the car that I ended up with and was satisfied with the overall experience (and I love my new car!) vibe. I walked in pretty much planning to buy the car that I ended up with and was satisfied with the overall experience (and I love my new car!) More

Preston, Shaun, and Bill were amazing in assisting me when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. More

The people at this dealership are extremely nice and not pushy at all. If there was ever a moment I was standing around, someone would come by and make sure I was being helped. Super friendly vibe. The o pushy at all. If there was ever a moment I was standing around, someone would come by and make sure I was being helped. Super friendly vibe. The only thing is that the used car I bought, one of the keys had a dead battery, and so I had to replace that key battery myself after I bought it. I wish they had noticed that because I was freaking out at first that the battery was broken. (It wasn't.) I also traded in my old vehicle and it was my first trade-in, so I didn't know to get my old city sticker off of it so I didn't have to pay for a whole new one for the car I bought. But they said they would take it off and mail it to me which is nice. I did end up buying the car on the higher end of my price range. I had originally emailed them about two cars, and the older/cheaper one was never even mentioned in my conversations with them, only the more expensive one that I actually ended up buying. I didn't really mind because I had mentally decided I wanted the more expensive one anyways before I even walked in there. I'm happy with my purchase and decision, but I'm curious why they didn't discuss both options that I had talked about wanting to test drive. They were pretty different in terms of features and cost. Maybe it's because I told them my main goal was to have decent resale value in a couple of years. Braden was really knowledgeable and really nice. Mark helped me make an informed decision about purchasing a warranty. I'm not really a fussy buyer who tries to negotiate or anything so unsure what that process would be like here. Overall the process didn't take too long and it was pretty painless. I'd probably buy from them again if I could have Braden as my sales rep again. More