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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
October 26, 2021
After a rough start with numerous prospecting calls from the sales team and no follow up after, Matt, the General Sales Manager was fantastic to work with. Everything he promised he came through with. He the sales team and no follow up after, Matt, the General Sales Manager was fantastic to work with. Everything he promised he came through with. He then connected me with Dorry who I can't say enough wonderful things about. Dorry was reliable, extremely knowledgeable and her follow up after the purchase of the car has been great, . More
by dinags
Verified CustomerEmployees Worked With
Dorry , Matt Kutyna
October 26, 2021
The easiest way to buy a car. Friendly and efficient team that makes feel comfortable all the time. that makes feel comfortable all the time. More
by faustinomartinez101
October 26, 2021
Everything was easy and smooth. Appreciated the transparency and clear explanation of each piece of the process. transparency and clear explanation of each piece of the process. More
by markehultz
Employees Worked With
October 26, 2021
VW of DT Chicago was great. Dropped my car off before work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. More
by Carl
October 22, 2021
Kept me up to date on my repairs and dealt with the insurance policy I had insurance policy I had More
by ISABELMAHON
Employees Worked With
October 21, 2021
The scheduling system is awful. I booked an oil change online 5 days earlier and opted for the "valet" service. Nobody came to pick up the car. Called in twice to their service line which seems like a gen online 5 days earlier and opted for the "valet" service. Nobody came to pick up the car. Called in twice to their service line which seems like a generic customer service number. Both representatives were not interested in helping me figure out why no one honored the valet service. Ended up just driving to the service center and the service advisor told me valet service is not offered. More
by Sal Amarasinghe
Employees Worked With
Miguel Meza
October 19, 2021
Mike was very thorough and followed through on the loaner that was scheduled ahead of time. The dealership staff was friendly and attentive. The manager was helpful with the loaner. that was scheduled ahead of time. The dealership staff was friendly and attentive. The manager was helpful with the loaner. More
by ABANKS4040
Employees Worked With
October 18, 2021
My service advisor, Luis was great. Easy to work with, great explanations, and super patient. If you live or work downtown this is the place to go! great explanations, and super patient. If you live or work downtown this is the place to go! More
by LEWIS2827
Employees Worked With
