Volkswagen of Downtown Chicago

Slowest service ever! I was repeatedly told 10 more minutes while I ended up at the dealership for over 4 hours. Lots of people standing around and I was told they were swamped yet I was the only custo minutes while I ended up at the dealership for over 4 hours. Lots of people standing around and I was told they were swamped yet I was the only customer there for the last 90 minutes. Then someone called to check on my experience, and they told me they would call me back that day. That was 3 weeks ago. NEVER AGAIN will I come here. More

Very satisfied with the service I got. Was able to get the issue fixed right away. Totally nice job. the issue fixed right away. Totally nice job. More

I tried to schedule an appointment to change my wiper blades and check the back driver side inner light of the truck which never worked since I got the car . Called several times but no call back. Still blades and check the back driver side inner light of the truck which never worked since I got the car . Called several times but no call back. Still waiting on someone, anyone to call me back so that I can have both if these taken care off More

Everything was done in a quick and timely manner, they were very professional. I would go there again. were very professional. I would go there again. More

Jaymi was great, friendly and very helpful. I have no complaints about any part of the visit. complaints about any part of the visit. More

Drop off and updates were smooth, but took 20 mins for a service representative to be seen upon pickup and 30 mins to get my car. service representative to be seen upon pickup and 30 mins to get my car. More

2nd time I have asked for prices on the service packages before my scheduled appointment and still did not get the information prior to coming to the dealership. Then the service I signed up for online is before my scheduled appointment and still did not get the information prior to coming to the dealership. Then the service I signed up for online is not even provided by the dealership I was at. Once inspection was completed, I asked two questions that the technician was unable to answer. Additionally, I asked for the explanation that was given to me over the phone, to be included in the estimate report. The techican was hestitate to do so. After being hung up on twice(probably by mistake), I just came up to the dealership to get my car to take it somewhere else. I asked the other technician the same questions, and he was able to answer them on the spot. What he told me, if I known previously, I would have gotten the service completed at Volkswagen, but now I need to get this sevice completed somewhere else before the holiday travels. Lastly, I was told via text my car was ready to be picked up, however when I got there, I had to wait an additional 15-20mins after paying for my car making me late for another appointment I had. Overall bad experience. More

Had a really great experience words can’t even explain it honestly. I’m just really excited about car purchase. honestly. I’m just really excited about car purchase. More

The team at VW Downtown always take very good care of me. Adam is the best to work with!! Adam is the best to work with!! More

Miguel made the process of getting everything resolved as easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. This VW dealer provides excellent service. More