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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
February 03, 2022
Professionalism and very knowledgeable about the products. I appreciated the ease of the process and the time it took to complete the deal. products. I appreciated the ease of the process and the time it took to complete the deal. More
by KIM.MILLSAPP
Verified CustomerEmployees Worked With
Other Employees :
Shaun - sales and Nick R - finance, Mark Newton, Preston Sokol
February 02, 2022
Best service in Chicago, Montserrat was very helpful and professional. Very quick and easy service. professional. Very quick and easy service. More
by MOLVERA0
January 31, 2022
The service worker was patient and worked with all my concerns. Getting my car serviced was done very professionally and In a timely manner. concerns. Getting my car serviced was done very professionally and In a timely manner. More
by flowalkerharris
Employees Worked With
January 26, 2022
Car is still making the same sound that it was before I left, sent the sound byte in to the tech that I worked with that day as well as called. Have not heard back from him, 1000+ dollars later, car still left, sent the sound byte in to the tech that I worked with that day as well as called. Have not heard back from him, 1000+ dollars later, car still making the same sound. Original menus with prices for services was not the pricing I received. More
by micheleantoinette21
Employees Worked With
Miguel Meza
January 24, 2022
Luis was very professional and the service was very good . Liked that I got a Lyft ride back to my house . Liked that I got a Lyft ride back to my house More
by THACKETT0
Employees Worked With
January 24, 2022
Even though the scheduler booked me for a time that was later than they normally take cars, the agent was accommodating enough to take care of me. He was very courteous and knowledgeable in answering the later than they normally take cars, the agent was accommodating enough to take care of me. He was very courteous and knowledgeable in answering the questions that I had. More
by THOMASBITTINGS1
Employees Worked With
January 20, 2022
Luis was very helpful and work was done in a timely manner . Thank you and I will be back manner . Thank you and I will be back More
by THACKETT0
Employees Worked With
January 20, 2022
Volkswagen of downtown Chicago was extremely easy to work with, professional, and efficient in handling the purchase of my previously leased vehicle and handled all required service, title, registration, etc with, professional, and efficient in handling the purchase of my previously leased vehicle and handled all required service, title, registration, etc. Everyone was extremely kind, helpful, and provided all necessary information clearly and concisely. Overall they provided exceptional service! More
by Therese.Waymel
Employees Worked With
Fernando Castaneda—product consultant, Nick Hernandez, Mark Newton
