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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,606 reviews

February 09, 2022

Excellent, personal service. We knew what to expect and got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. More

by COLLIN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Preston Sokol
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Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

February 09, 2022

Adam Khamsot and the team @VW Downtown Chicago Service are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a grea More

by imred5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan, Adam Khamsot, Miguel Meza
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Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Adam and our team were able to help, and we hope to see you again!

February 09, 2022

We worked with Mike who was wonderful. He was attentive, informative, and was entirely transparent. More

by Jcerasuolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Mike and our team here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 07, 2022

Great service at a great price. Will always use this dealer for all service work and repairs. More

by ALAN.YAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan
Report | Print
Feb 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Alan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 07, 2022

Salesman & Salesladies staff are truly amazing at what they do best I was greeted by every person on the sales floor. But the person who was the best of the best was Mr. Preston Sokol. He’s the true MVP! More

by Cullenbrewster22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Sokol
Report | Print
Feb 07, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Preston and our team. We're glad to hear we delivered such a great experience!

February 05, 2022

Didn’t fix my problem I bought it in for in charge me to much for labor More

by EARLHARTLY.7832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Feb 22, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear, Earl, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to Bill Dolan at 312-628-4848 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 05, 2022

Excellent service and fantastic staff always meeting my needs and expectations. I am more than pleased More

by ZCRABBE8001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Report | Print
Feb 06, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2022

Excellent service! I appreciate the time taken to explain all the features of my new car. More

by chantellebittings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Preston Sokol
Report | Print
Feb 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Chantelle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

February 03, 2022

Enjoyed wiring with Preston. He was upfront and honest with all aspects, very strong customer service and professional attitude More

by jpsokol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Nikolov, Preston Sokol
Report | Print
Feb 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Preston and our team here at Volkswagen of Downtown Chicago.

February 03, 2022

Professionalism and very knowledgeable about the products. I appreciated the ease of the process and the time it took to complete the deal. More

by KIM.MILLSAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun - sales and Nick R - finance, Mark Newton, Preston Sokol
Report | Print
Feb 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, Kim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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