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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
March 21, 2022
Excellent service. Adam and Val were very accommodating and found all my issues with my Atlas. Adam and Val were very accommodating and found all my issues with my Atlas. More
by Bob W
Verified Customer
March 17, 2022
I came to VW Downtown to get some assistance with my 2017 Tiguan Lease that i was wanting to buy out. we spent quite awhile because there were a lot of complications on my end due to a few factors such as cr Tiguan Lease that i was wanting to buy out. we spent quite awhile because there were a lot of complications on my end due to a few factors such as credit but Angie helped us navigate through it all! and I cant thank her as well as the rest of the ream enough. I will be returning here for my next vehicle and recommending this dealership to anyone I know. The service here was impeccable! Thank you so much! More
by Alec K
March 16, 2022
This was my second time working with Angie - this time to buy out my current lease. And it couldn't have been smoother. She was accommodating and as speedy as we could be (only had to wait for the finance co buy out my current lease. And it couldn't have been smoother. She was accommodating and as speedy as we could be (only had to wait for the finance contact as there was only one in the office that afternoon). Highly recommend!! More
by kpangel
Employees Worked With
March 14, 2022
Mike Fzafraniec is the best, he is very informative and provides great services. Service is efficient provides great services. Service is efficient More
by SCOTT7260
Employees Worked With
March 12, 2022
Both service advisors who helped me were responsive and professional! Thank you Adam and Mike!! professional! Thank you Adam and Mike!! More
by KTHIER12
March 11, 2022
The online tool was simple to schedule an appointment and they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. More
by BFALZETTA
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
March 11, 2022
Great service! They identified a few key things to fix and gave me good future service recommendations for my 2012 Beetle. A few days later they gave me back my car They identified a few key things to fix and gave me good future service recommendations for my 2012 Beetle. A few days later they gave me back my car, but there were still some underlying issues when I drove home. I brought my car back the next day. They fixed the issue expeditiously and filled up my tank! I recommend this location. More
by SHERIKILLACKEY
Employees Worked With
Adam Khamsot
March 10, 2022
Jonna and Dwayne: friendly, helpful, understanding, informative. Fantastic crew over there and will definitely be coming back and referring others. informative. Fantastic crew over there and will definitely be coming back and referring others. More
by j_panos
Employees Worked With
Dwayne , Joanna Davila, Mark Newton
