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Volkswagen of Downtown Chicago
Chicago, IL
3,083 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,083 reviews
July 07, 2025
VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule. More
by Moritzchitown
Verified Customer
July 07, 2025
The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends! salesman. Recommend to family and friends! More
by Jasss
Employees Worked With
July 07, 2025
Customer service have to improve their skills. Also they need more people to take care of the customers, you have to wait, and wait and wait, at the end have to hang out because they don’t answer. Also they need more people to take care of the customers, you have to wait, and wait and wait, at the end have to hang out because they don’t answer. Also l took my car for an estimate, the estimate was almost $11,000.00 for install an catalytic converter, when l asked to the the person who answered the phone, why so much, he told me that it was $2,100.00 for parts and the rest for labor!!!! Are you serious??? More than $8,000.00 for labor?? That was ridiculous! Of course I took my car somewhere else. More
by marcelarg
July 07, 2025
Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy. with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy. More
by vcalpino
July 07, 2025
Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience wi He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience with. Thank you Jimmy!! More
by Alexa
July 07, 2025
Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. More
by CMTERRA26
July 07, 2025
Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service! helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service! More
by Mr. Kindle
July 06, 2025
Everyone was professional and friendly. Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next ste Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next steps for car care. Was kept informed. More
by CASUTHER21
July 06, 2025
U guys have me not trusting u for the second time. First time the person u put ncharged to collect the money on the new finance stole my mo ey and then gave it back when I called him out. Now u did it First time the person u put ncharged to collect the money on the new finance stole my mo ey and then gave it back when I called him out. Now u did it again. U changed I formation on a saleconteact that wasn't n the first one. Do what is the word for that. Just not right. More
by JUSTGETTINGALONG23
Employees Worked With
Whole stafg
