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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
May 03, 2025
Keion is one of the best to ever come across! He helped with my oil and brakes! Recommend future things to avoid any further problems ! Nice ,well spoken young man. I would definitely refer him He helped with my oil and brakes! Recommend future things to avoid any further problems ! Nice ,well spoken young man. I would definitely refer him to any body I send ! Thanks keion! More
by Char36839
Employees Worked With
May 03, 2025
Nice environment because I wait during service. Wish could be just a little faster though. Wish could be just a little faster though. More
by ChitownJimmy
May 02, 2025
I was helped by Keion Carter he helped me find the best brakes for my vehicle and was quick, definitely taking my business back there. brakes for my vehicle and was quick, definitely taking my business back there. More
by Juancabello126
Employees Worked With
May 02, 2025
I had a great experience at the parts department of Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the pri Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the prices were fair. I didn’t have to wait long at all, which was a huge plus. Overall, if you're looking for quality auto parts and a hassle-free experience, I definitely recommend checking them out! More
by Jason Drapala
Employees Worked With
May 02, 2025
Julian was very kind and warm. Made me feel at home as if we were family. Everyone was very professional!!! I Will be coming back for sure for my next car in the future! Made me feel at home as if we were family. Everyone was very professional!!! I Will be coming back for sure for my next car in the future! More
by Marie
May 02, 2025
Keion is always very helpful when I come in to get my car serviced.He always goes above and beyond for his customers. serviced.He always goes above and beyond for his customers. More
by britanybontierra
Employees Worked With
May 02, 2025
This gentleman and his employee, Mohammed Habibi made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More
by markom89
Employees Worked With
Other Employees :
Mohammed Habibi and Rocco Cesario
May 02, 2025
Mister Rocco Cesario and his employee Mohammed Habibi Cesario made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was s Cesario made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, "Please do not run my credit check. Just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More
by markom89
Employees Worked With
May 02, 2025
Mister Mohammed Habibi and his Manager Rocco Cesario made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then d my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More
by markom89
Employees Worked With
May 02, 2025
Mister Mohammed Habibi and his Manager Rocco Cesario made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then d my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More
by markom89
Employees Worked With
