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Volkswagen of Downtown Chicago
Chicago, IL
2,653 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,653 reviews
December 21, 2024
It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone is always rushing you. Honesty and integrity are the reason I will always go back! More
by NIUFREAK
Verified CustomerEmployees Worked With
December 21, 2024
Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More
by albertoferrari
Employees Worked With
December 21, 2024
I was in and out very quickly thanks to a great team, and they were all very polite! Pretty good deal on a used Subaru to boot. they were all very polite! Pretty good deal on a used Subaru to boot. More
by cl.pg.88
December 20, 2024
The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the garage sine both ends of the alley was blocked. Thanks I’ll see you again! More
by Mzmontrice
Employees Worked With
December 20, 2024
Alonzo recently assisted me with a brake issue with my Taos. Worked with me when they needed to keep my car to ensure that they pinpointed the issue. Kept me informed and made sure I was taken care of wit Taos. Worked with me when they needed to keep my car to ensure that they pinpointed the issue. Kept me informed and made sure I was taken care of without my vehicle. More
by albertoferrari
Employees Worked With
December 19, 2024
always so quick to get me in and extremely helpful and accommodating! would highly recommend! accommodating! would highly recommend! More
by sabumaizer
December 19, 2024
The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a woman who was helping me, as a woman it can make you feel more calm about everything. More
by Ruthiekrech
Employees Worked With
December 19, 2024
It was a great car buying experience. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. More
by Seth G
December 18, 2024
Service was great and very helpful on answering questions I had about up coming service. I had about up coming service. More
by sgeo1278
Employees Worked With
December 18, 2024
Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. and satisfaction from direct contact, Luis Tinoco. More
by tlee
