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Volkswagen of Akron
Akron, OH
325 Reviews
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325 Reviews of Volkswagen of Akron
November 16, 2017
Phenomenal leasing experience Outstanding leasing experience! David and Joshua were so helpful and made my leasing experience top rated. I would recommend Dave Walters VW to everyo Outstanding leasing experience! David and Joshua were so helpful and made my leasing experience top rated. I would recommend Dave Walters VW to everyone. Thanks again David and Joshua for your outstanding customer service ! You guys go above and beyond for your customers !! Thanks again More
by Holly
Employees Worked With
Joshua Deluco, David Mitchell
November 15, 2017
Best dealership experience Went there to look for leasing options for individuals with no social security number, Tom and david went above and beyond to find us the car we wante Went there to look for leasing options for individuals with no social security number, Tom and david went above and beyond to find us the car we wanted, with even better specs then what we asked for a lower price. They are cortious and would answer any questions we had. Overall a great experience. More
by Ahmad Alsaihati
Employees Worked With
Tom Hoza, David Mitchell
November 08, 2017
Very Good Experience Professional/Pleasant/Choices offered to secure best deal. I was in and out of the dealership in record time and on my way home. Great working with J Professional/Pleasant/Choices offered to secure best deal. I was in and out of the dealership in record time and on my way home. Great working with Josh and Tom. More
by NORMAN d SILVERSTEIN
Employees Worked With
Joshua Deluco, Tom Hoza
November 08, 2017
Very Disappointing Car Buying Experience I've purchased 30 plus cars over my lifetime for myself and various family members and I can say without question this was the worst car buying experi I've purchased 30 plus cars over my lifetime for myself and various family members and I can say without question this was the worst car buying experience I have ever had. I generally only write positive reviews for customer service experiences that I have had. I totally understand that things sometimes don't go as planned and I usually just keep that to myself. Unfortunately this experience was just that bad. The most frustrating thing about my purchae and the main reason that I feel the need to write this review is the fact that when things started to go really wrong and I wasn't getting any answers I asked to speak with the top person in charge which is generally the owner. The only people that I was ever able to speak with was the finance manager and the sales manager at the VW dealership. I wanted to speak with somebody higher up then them (David and Josh) but they would never get me to that person. I asked for the owner, the person that writes their checks, I asked to speak with Dave Walter himself and I was told flat out no. I'm not from Akron, I came up from out of town to buy a car from this dealership so I couldn't just stop by anytime. I had to communicate by phone, text or e-mail. Not being able to voice my concerns or speak to THE top person in charge is just not acceptable. From the start this buying experience was not good. I called ahead to schedule a time to look at the car I was interested in. When I got there they triggered the security system and couldn't figure out how to turn it off. When they finally got that figured out the car wouldn't start and they determined that the battery was bad. They then had to go purchase a new battery, bring it back and install it. By the time I was finally able to drive the car it had been about an hour and a half to two hours of me waiting around. I was looking at this car for my son so I did not make the purchase that day. After some conversation with Tom our sales associate we decided we wanted to purchase the car. When I let Tom know we'd be up later in the evening after my son got off of work he called back and asked if we could come up earlier because he stated the finance manager was heading out of town after work and wanted to get out early. I told him we'd be up as soon as we could after my son got off of work. I picked up my son from work, flew up there as fast as I could only to wait about an hour or more until they were done with the customer already there. The next day I realized that there was an issue with the title. I called up right away and my son and I went back up and made the corrections. We signed the new paperwork and all was good, or so we thought. When I got the memorandum title in the mail it was wrong. And this is where everything really went south. It took between 3-4 months to get this all fixed and I basically had to do all of the work to fix the mistake made by the dealership. Every time I thought it was fixed there was another hurdle in the way. It was a very frustrating and exhausting experience. In closing my biggest problem during my buying experience was the fact that I was not from Akron, I could not just stop by the dealership at any time and as much as I asked I could NEVER speak with THE top person in charge of this dealership. Ad stated previously, I've purchased enough cars to know that the finance manager and the sales manager are not the top people in charge. Somewhere along the line they answer to somebody else, somebody signs their checks. It would have been nice to talk to that person. This review could have been avoided. More
by Qwerty
Employees Worked With
Joshua Deluco, Tom Hoza, David Mitchell
October 31, 2017
Nice to work with The overall rating would of been a five star had I been provided a second ignition key that I requested for the vehicle. Tom Hoza did an incredible j The overall rating would of been a five star had I been provided a second ignition key that I requested for the vehicle. Tom Hoza did an incredible job. I am pleased with my purchase. More
by nemster66
Employees Worked With
Tom Hoza, David Mitchell
October 31, 2017
Great place Great price I was very impressed with the sales staff here. Tom was excellent. I would definitely recommend a visit to this dealer. Also, I love the car!! I was very impressed with the sales staff here. Tom was excellent. I would definitely recommend a visit to this dealer. Also, I love the car!! More
by LovemyVW116
Employees Worked With
Tom Hoza, David Mitchell
October 31, 2017
Great experience We drove from out of town and he made it feel like home, we had a few delays during this process and he made it as comfortable as possible, Tom went a We drove from out of town and he made it feel like home, we had a few delays during this process and he made it as comfortable as possible, Tom went above and beyond for us. Thanks Tom More
by Nice car
Employees Worked With
Tom Hoza
October 20, 2017
Absolutely Excellent! I used to work for a bank and dealt with many dealers but there is one dealer that I keep coming back to. That is Dave Walter VW. I love them, their I used to work for a bank and dealt with many dealers but there is one dealer that I keep coming back to. That is Dave Walter VW. I love them, their values, and the sales and service team. I would refer them to anyone even thinking about purchasing a VW. They really wanted (and did) to help me and did everything in their power to correct a wrong that was made by another dealership. Aaron, Dave, and Gary assisted me through this tough deal and I am forever grateful. As well, the service team (especially Mike) was extremely helpful, courteous, and forthright in diagnosing my trade. If you ever want a dealership that treats a person fair and honest, this is the dealership to go to! More
by Beth42422
Employees Worked With
Gary Vargo, Mike Boyle, David Mitchell, Aaron Heinlein
October 08, 2017
Excellent, Gary Vargo was excellent The used vehicle I purchased was displayed in the perfect location on the dealerships property. I was able to go on the website to review information The used vehicle I purchased was displayed in the perfect location on the dealerships property. I was able to go on the website to review information on the vehicle. Once I met with Mr. Vargo he immediately showed me the carfax and allowed me to test drive the vehicle. One of the service lights came on and he made sure the vehicle was okay before I purchased it. No information was kept from me. More
by Lenabeth430
Employees Worked With
Gary Vargo
October 05, 2017
Great Experience The sales staff at Dave Walter Volkswagen were great to work with. Tom (who sold me my new car) was very knowledgeable about the vehicles and got me a The sales staff at Dave Walter Volkswagen were great to work with. Tom (who sold me my new car) was very knowledgeable about the vehicles and got me a great deal. Thanks for a great experience and car! More
by TonyVWOwner123
Employees Worked With
Tom Hoza, David Mitchell
