Viva Toyota of Las Cruces - Service Center

Battery died in a Saturday under warranty (left voicemail that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. More

Bad Communication, Dishonesty, false claims, Dirty workmanship overtighting, stripping vital parts. Reproven from Professional Establishments workmanship overtighting, stripping vital parts. Reproven from Professional Establishments More

I am satisfied with their service They do quality work. I will tell my friends to come here. I will tell my friends to come here. More

No complaints about the actual service completed. The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general from the service department. I scheduled an appointment for an oil change but did not receive a confirmation email. When I called to verify the appointment, no one answered the phone after several attempts over several days. I had to call my sales rep to get confirmation. I then dropped my car off and after I left, they let me know they did not have the right kind of oil for my car but that they would call me when they received it. After 10 days of waiting for a call, I called back myself. No one answered the phone again over several days. I finally got a call back after leaving 2 voicemails. I was told to bring the car in any time, without an appointment, and they change the oil first since I had to wait however it took almost 5 hours to complete the oil change. The department seems unorganized and understaffed. More

Michael Moore was very helpful and informative. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. More

It was very easy to book an appointment online, which is much appreciated. Service Department was courteous, friendly, efficient, and professional. much appreciated. Service Department was courteous, friendly, efficient, and professional. More

The salesperson we worked with did a great job. Tried his best to keep us entertained while the vehicle we were looking at was one 2 hour test drive Tried his best to keep us entertained while the vehicle we were looking at was one 2 hour test drive More

Normally my service takes between an hour and an hour and a half. It took nearly 4 hours to complete and wasn’t fully completed. When I received my vehicle shortly after 11 (service was scheduled for 7:30) i a half. It took nearly 4 hours to complete and wasn’t fully completed. When I received my vehicle shortly after 11 (service was scheduled for 7:30) it drove without issue for a few miles until I received a check engine light approximately 10 miles north on the interstate. I pulled over and called the dealership about it and they responded with a service tech that can diagnose the issue won’t be in until the following week (it is Thursday at the day of service). I then pop open the hood and notice oil splatter everywhere in my engine bay and the oil cap is nowhere to be found. I later located the oil cap within the hood latch mechanism. Upon further inspection the plastic trim around the hood latch appeared to be broken and cracked due to the hood closing on the oil cap within the mechanism. I then replaced the oil cap and returned to the dealership after sending an employee photographs of the incident. When I arrived to the dealership I was contacted by a service advisor at my vehicle to resolve the issue. I then waited at the dealership for approximately 30-45 minutes and received my car and clean and working order aside from the broken trim around the hood latch mechanism. Overall: The service adviser Andrew did a phenomenal job, however the service tech Reyes (according to the received report) showed blatant disregard for the care and completion of servicing my vehicle. More