Viva Toyota of Las Cruces

Service was not the best and was lied to more than once during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready e during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready even though I was approved and signed everything. I was told the salesperson will deliver my car to me the next day. I was hoping I still received a full tank of gas once the salesperson drove my car to my apartment. No, it was not full. I had to contact corporate to get assistance. I received a phone call the next day and received great service from the manager. I did not receive great service from the salesperson and the finance guy. More

Battery died in a Saturday under warranty (left voicemail that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. More

I am satisfied with their service They do quality work. I will tell my friends to come here. I will tell my friends to come here. More

Bad Communication, Dishonesty, false claims, Dirty workmanship overtighting, stripping vital parts. Reproven from Professional Establishments workmanship overtighting, stripping vital parts. Reproven from Professional Establishments More

Great customer service, definitely recommend it to my friends and family!! Thank you for everything!! friends and family!! Thank you for everything!! More

No complaints about the actual service completed. The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general from the service department. I scheduled an appointment for an oil change but did not receive a confirmation email. When I called to verify the appointment, no one answered the phone after several attempts over several days. I had to call my sales rep to get confirmation. I then dropped my car off and after I left, they let me know they did not have the right kind of oil for my car but that they would call me when they received it. After 10 days of waiting for a call, I called back myself. No one answered the phone again over several days. I finally got a call back after leaving 2 voicemails. I was told to bring the car in any time, without an appointment, and they change the oil first since I had to wait however it took almost 5 hours to complete the oil change. The department seems unorganized and understaffed. More

Michael Moore was very helpful and informative. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. More

It was very easy to book an appointment online, which is much appreciated. Service Department was courteous, friendly, efficient, and professional. much appreciated. Service Department was courteous, friendly, efficient, and professional. More