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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
675 Reviews

675 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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July 29, 2025

Eric was great to work with and made sure I received all the trim packages I desired. He presented my offer to manager and I was granted the deal. I got to know the sales manager and the service manager More

by TJWERNER2020
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle at the customer service desk
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 27, 2025

They did a great job of getting me in and out quickly with no issues. More

by CLANCER33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Murphy
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 26, 2025

Thorough, they don't lie, listen to the breakdown of the issues, text to customer is amazing, Dennis and Michele were quick and easy to work with! More

by abaer3113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele, Dennis
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 26, 2025

Efficient check-in friendly techs timely updates my service at vision Hyundai ran like clockwork More

by atomant1964
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 25, 2025

Dealer has little to no communication skills. Dropped car off had to chase down service rep . Car was promised possibly Saturday. Again no one called had to chase down the dealer. Could have ment More

by Rufflemj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yadiel Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 25, 2025

I was treated very well by everyone from sales to finance. I would definitely recommend them to friends and family. More

by Kerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktoria Guy, Jeanluc Cipriano
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 25, 2025

The service was great. I didn't have to wait long. They were precise and courteous. More

by Sharon DeWitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 25, 2025

Great service. Everything was done on time and prices were reasonable. Would definitely recommend them More

by rrossi8607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 29, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 24, 2025

Service was done as requested. Shuttle was prompt and made this transaction very easy for me. More

by LEEJ672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not here
Jul 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 23, 2025

I was happy that they took my car at my appointment time and finished my oil change relatively quickly. More

by KCRUMPLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Murphy
Jul 23, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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