Vision Hyundai Henrietta Rochester - Service Center

Poor customer service in service deparrmenr The drop box service is not being used YOU drop your car off for service the nite before and you have a schedule appointment and car is NOT done The drop box service is not being used YOU drop your car off for service the nite before and you have a schedule appointment and car is NOT done More

Dishonest workers I have gone in several times for my "free" oil change covered under warranty, but time after time I have been blatantly lied to. As a young woman, I f I have gone in several times for my "free" oil change covered under warranty, but time after time I have been blatantly lied to. As a young woman, I feel incredibly disrespected and taken advantage of. A list of over 10 items was handed to me and I was told that all these repairs were necessary (over $1,000 worth of fixes), not to mention that my car is is outstanding condition and less than 4 years old. Thankfully, I had an honest mechanic look at my car and show me how both my filters are pretty much new/in pristine condition and my belts are doing wonderfully, and all other things that I was told needed repairs were completely and absolutely false. If something is "brand new" and/or "stellar" condition why would you tell your customer that it needs repair/replacement? I'm appalled that I ever paid these people a penny out of my pocket. Won't be going back. More

After buying two Hyundais from Vision, could not have been more pleased. Bob Agresti has been absolutely great! Very professional and great personality! Would buy a third when time comes. been more pleased. Bob Agresti has been absolutely great! Very professional and great personality! Would buy a third when time comes. More

I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke, and they tried to jack the price $100 when it was time to ante up. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn't) to "that's how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they aren't responsible for what happens if it isn't brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business. More

I went in for my free oil change. After all, when I purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a smell to it. When I brought this to the attention of my salesperson he stuck his head in my car and told me he didn't smell anything. Well, how can he smell anything if he can't smell? He told me to take it to service where I dealt with Vito. Vito at least got in my car and when he came out he told me it smelled like his Grandmother's drawer. I just shook my head and proceeded to see Dave to get my oil change. I told him about the smell and he just crinkled his nose at me. Vito then offered to come to my house to smell my drawers. I politely declined and told them I would buy some of those pine tree air fresheners. Well, they did the oil change no charge but I had to pay $1.00 for a candy bar out of the machine. They shouldn't advertise free oil changes if while you're waiting you have to pay for something! More