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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
567 Reviews

567 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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March 21, 2025

Service was good fast I didn’t have to wait a long time this time what I didn’t like was all the construction and I didn’t know which way to go in. Also, the Porta potty smell terrible coming out of the bu More

by Msjregina27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
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Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

March 21, 2025

Brandon in service was most helpful With the remodeling going on, it was a bit unsettling. More

by BRADGRAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon did a nice job taking care of my car
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Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback!

March 15, 2025

Hectic and loud with construction. 2nd straight time they did not complete tire rotation. End More

by justin.walker911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Justin. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 14, 2025

Mechanic very thorough. Brandon of service helpful and more than willing to work with me when I return tentatively in May. More

by williamdecoursey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 13, 2025

Awesome They always take great care of me and my vehicles Great experience thank you More

by alexschwenger1
Recommend Dealer
Yes
Employees Worked With
Matthew
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Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 13, 2025

I drove in without an appointment because my car’s electrical system was not working. They took me in and even provided a space for me to work remotely. More

by bsera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 12, 2025

Brandon in service has excellent customer relation skills, however I would never v8sit this dealer, if the shlep of a human being is Frontline representative, meaning n9t brend9n, but the woman who e More

by Rbanas31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 10, 2025

Not truthful about fluids needing flushed out and replaced. Their dishonesty lost a long-term customer. More

by MHEATON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above.
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March 10, 2025

At the time of purchasing my vehicle from vision we were offered a "covers anything and everything" extended warranty. The first time taking the car in for repair nothing was covered. The service department More

by Mjdell55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad
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March 10, 2025

I couldn’t be happier with the service here. Everyone is so kind and helpful. Brandon is such a blessing to me. I am very pleased with all the service members and their kindness towards me. More

by christinacarducci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon , Zach Davern, Tylor Barnhart, Shelly Allen
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