Vision Hyundai Henrietta Rochester - Service Center

Told them exactly what was wrong with the car. Needed a coolant temp sensor. It was going open when ambient temp was below 20F or so. Scheduled appointment a week out. Was told at the appointment Needed a coolant temp sensor. It was going open when ambient temp was below 20F or so. Scheduled appointment a week out. Was told at the appointment they needed to order the part. Really? Told them I wanted a NYS inspection. Intentionally made sure the car had no codes and was driven far enough that it was ready. They unhooked the battery and did the repair before even thinking about the inspection, then told me a story about the car throwing a code. I wasn't born yesterday. They handled it totally wrong. When a customer calls and tells you you need a temp sensor and it sounds like they might know what they're talking about order the part! Then when the customer tells you they need a NYS inspection check for codes and do it before the repair. It's not rocket science. More

Drew was knowledgeable, patient, and polite. We look forward to continuing to work with him. We look forward to continuing to work with him. More

At checkin he was courteous and efficient. Subsequently he went above and beyond when fixing the fob. He was also helpful at checkout. Subsequently he went above and beyond when fixing the fob. He was also helpful at checkout. More

Great and friendly service, clean, waiting area, great experience Would recommend this dealership service department to everybody I know happy holidays experience Would recommend this dealership service department to everybody I know happy holidays More

Matt and his team went above and beyond when I was having problems with my vehicle. problems with my vehicle. More

Matt Chevier has gone above and beyond for helping me to resolve my front brake issue. I know his job is not an easy one, but he is always calm and very professional. Thank you to the entire team! Shout ou resolve my front brake issue. I know his job is not an easy one, but he is always calm and very professional. Thank you to the entire team! Shout out to young Matt M. also. Keep up the good work. Thank you, Gary Conversi More

Stopped in for an oil change anftwr having difficulty scheduling on-line and they squeezed me. Very friendly staff. scheduling on-line and they squeezed me. Very friendly staff. More

Just had my oil changed. It was an easy and quick service with friendly team. It was an easy and quick service with friendly team. More

I have been bringing my car here for services for a few yrs and will continue to do so. Not only am I always satisfied with the repairs and cost, Matt and the counter guys are always super courteous and he yrs and will continue to do so. Not only am I always satisfied with the repairs and cost, Matt and the counter guys are always super courteous and helpful. More

I feel the tech mechanics have always taken good care of my car; and the long time service advisor Matt Melino and recent service advisor Tyler Barnhart have been efficient and courteous, also yesterday's p my car; and the long time service advisor Matt Melino and recent service advisor Tyler Barnhart have been efficient and courteous, also yesterday's pleasant interaction with salesman Michael Thomas. More