Vision Hyundai Henrietta Rochester - Service Center

My car didn’t show any of the problems I took it in for, but the customer service was wonderful. I did not feel like my problems were being brushed to the side. There were many suggestions to further test t but the customer service was wonderful. I did not feel like my problems were being brushed to the side. There were many suggestions to further test the problems on my end as well. More

First experience was horrible came back spoke with manager who was super professional and very empathetic about my experience yesterday. Thank you Matthew for your kind and generous manner in assistin manager who was super professional and very empathetic about my experience yesterday. Thank you Matthew for your kind and generous manner in assisting me. Would definitely recommend going to see him. More

First, my service advisor Matt Melino was great about keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated the loaner vehicle during that time! However, I wish the service techs had cleaned up after themselves. There was some brownish stuff all over the back seat and grease spots everywhere in the cabin - even the headliner. Some kind of residue all over the dash that I still haven't been able to completely remove. Bits of parts and a tool left behind. I should have given the car a good look before I left the dealership, but I had to be somewhere. Had to spend well over half hour cleaning once I got home :( I don't think they did the usual checkup on the car once the repair was completed (checking and topping off fluids, tire pressures, etc) Everyone was very nice, but I wish they had returned the car to me nice and clean like when I brought it in. More

Very fast reliable great customer service took care of all my needs. Great at following up. all my needs. Great at following up. More

Matthew scheduled me for an oil change in 3 Months that I didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. didn’t request They repaired the back up camera recall but the technician clearly didn’t check the camera when he was done because it was blurry. I figured out that he left the protective plastic on the lens so I fixed it myself. More

I brought my Hyundai Elantra in for some suspension noises. I was pleasantly surprise by the attention to my needs. Not only did they give me a car to drive while my car was in getting repaired, bu noises. I was pleasantly surprise by the attention to my needs. Not only did they give me a car to drive while my car was in getting repaired, but the covered everything under warranty. Thank you Vision Hyundai! More

Dealer had to replace 2 parts on my car. So while it was there had the oil changed and tires rotated. Also interior cleaned and looking new. So while it was there had the oil changed and tires rotated. Also interior cleaned and looking new. More

They were able to get me in and out within 90 minutes. They were helpful and friendly. They were helpful and friendly. More

Prompt and communicative Solved the issue I came in for and didn't resist when I said no to a suggested service and didn't resist when I said no to a suggested service More

All good. No issues . Hazzard was very helpful in giving me all the information that I needed to make the right decision. No issues . Hazzard was very helpful in giving me all the information that I needed to make the right decision. More