Back

Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
565 Reviews

565 Reviews of Vision Hyundai Henrietta Rochester - Service Center

Sort by
April 03, 2025

Friendly, Quick, Precise, to the point with service and delivers good quality, customer service care More

by cohami6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

They are very helpful and always know what needs to get done. I always feel welcome and appreciated. More

by andre365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Great service coordinator. Needed some additional work which they fit into my scheduled oil change appointment. More

by dcator1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Murphy
Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2025

My new Santa Cruz needed a new windshield, I was given a Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? More

by Casinodj49
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2025

Service is good, but the front desk members, some of them need proper training as to how to be courteous/honest towards customers More

by sriradhika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

March 25, 2025

Service was pretty good, staff were all very nice, accommodating and competent. Good for fist time there More

by Ziltgmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 22, 2025

Purchased interior, exterior and underbody protection last year. NOT A SINGLE PERSON at VISION can explain to me what I bought and what are my requirements to keep the warranties in place. Feels like I w More

by MVVITALE
Recommend Dealer
No
Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

"MVVITALE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 21, 2025

Brandon in service was most helpful With the remodeling going on, it was a bit unsettling. More

by BRADGRAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon did a nice job taking care of my car
Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback!

March 21, 2025

Good try to fine the problem good work take your time whit mine car Thank you More

by joannew110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 21, 2025

Service was good fast I didn’t have to wait a long time this time what I didn’t like was all the construction and I didn’t know which way to go in. Also, the Porta potty smell terrible coming out of the bu More

by Msjregina27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Mar 25, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

1
...