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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
525 Reviews

525 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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January 27, 2025

Friendly and listened to my concerns. Though the waiting area is being remodeled there was ample space More

by NOREENBYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Bradoc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 26, 2025

Wife and I had a wonderful experience purchasing a used vehicle from Vision. Our salesman Eric was great! More

by fatpat611
Recommend Dealer
Yes
Employees Worked With
Eric Finnefrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 25, 2025

Vision Hyundai Henrietta Service Department is under construction, but very friendly and helpful despite having to deal with construction. We appreciate this a lot! More

by DirSigSpec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 24, 2025

I always expect great customer service in parts dept and the service dept and have never been disappojnted More

by ANNV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 21, 2025

I came in for a NYS inspection and new wipers + a overall check of the car; this all went well. Two days before my appointment, however, I was sent a text that offered a car for me to use during my wait t More

by MICHELLE3BOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jan 23, 2025 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2025

Excellent and swift resolution with multiple options presented, including one that didn’t price gouge More

by kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 16, 2025

Great service! Job done fast and efficient. Matt took care of me and did an excellent job! More

by vikki61762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Had check engine light come on. Got me in right away.Diagnosed and fixed issue within an hour.No charge.Very satisfied More

by FSMHOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 11, 2025

Because I left a message for a return call and was contacted expeditiously with a same-day opportunity for service on my critical issue, and upon arrival was warmly greeted despite internal constructi More

by johneharper009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 10, 2025

The best service center in all of Rochester. I wouldn't take my car anywhere else when there's a problem. More

by DDailor11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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