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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
571 Reviews

571 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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April 23, 2025

In and out as promised for an inspection. Due to construction waiting area is less than I would expect. More

by RHB50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2025

The service is okay however the service department does not have a paper floor mat so I have to clean out the floor because of the mud More

by binhtran24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Melino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Binh. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 15, 2025

Prompt courteous professional Service department is always friendly 30 years professional and prompt Service department is always friendly 30 years professional and prompt. Looking forward to the renov More

by MMM7777
Recommend Dealer
Yes
Employees Worked With
Michelle Murphy
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Apr 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 14, 2025

Professional. Thorough. Analytical. Problem solvers. Matthew and Michelle kept me apprised of the tests they were running on my car and what the results were. More

by bsera1
Recommend Dealer
Yes
Employees Worked With
Matthew Chevier
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Apr 14, 2025 -

bsera1 responded

Thank you Michelle and Matthew!

Apr 16, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 08, 2025

Incredible customer service and communication. Tyler called me and updated me. We will be customers based on this experience More

by Paul Holstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Apr 09, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 04, 2025

Great service. Vehicle ready sooner than expected. Customer service very professional and courageous, addressed concerns. Thanks More

by NYCSHARP22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 03, 2025

Friendly, Quick, Precise, to the point with service and delivers good quality, customer service care More

by cohami6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 03, 2025

They are very helpful and always know what needs to get done. I always feel welcome and appreciated. More

by andre365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 31, 2025

Great service coordinator. Needed some additional work which they fit into my scheduled oil change appointment. More

by dcator1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Murphy
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Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2025

My new Santa Cruz needed a new windshield, I was given a Kona to drive while it was being ordered and serviced. Matt even helped me put my new weather tech mats in?? More

by Casinodj49
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
Report | Print
Apr 01, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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