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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,166 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,166 reviews
January 29, 2025
Within the past 18-24 months the service department has gone downhill. Lack of communication, unable to get someone on the phone, and they don't return your calls. Frank the service manager began assisting gone downhill. Lack of communication, unable to get someone on the phone, and they don't return your calls. Frank the service manager began assisting me after the service advisor struggled to communicate. Now Frank is longer returning my calls. Very unfortunate, we've been customers for 10 years and will not be returning. More
by LC
Employees Worked With
January 28, 2025
Spent thirty grand on a van and the washer fluid doesn’t work then paid another hundred eighteen work then paid another hundred eighteen More
by eggsbeat1
Verified CustomerEmployees Worked With
January 27, 2025
I have been a customer since 2014 but the service I recently received was unsatisfactory I will never be back recently received was unsatisfactory I will never be back More
by weitzelbridget
January 19, 2025
The people in the service department are very attentive when you’re there. I had to call and leave multiple messages to get an appointment which took 3 to 4 days. It took almost 3 hrs to mount and balance when you’re there. I had to call and leave multiple messages to get an appointment which took 3 to 4 days. It took almost 3 hrs to mount and balance tires on my truck and I need to brig it back to get rebalanced because the truck shakes over 65 MPH. The technician left grease all over my rims that I had to wipe off myself!! I’m pretty sure he knew the balance was off because he test drove the truck and I’ve never seen that done for tires before so I’m not sure why they gave it back to me unbalanced! It’s pretty inconvenient to have to return and have it redone!! More
by derrickslavas
Employees Worked With
January 19, 2025
Easiest auto transaction I have ever had from sales all the way to picking vehicle up. the way to picking vehicle up. More
by dldoss2003
Employees Worked With
Other Employees :
Zachary Seitz
January 18, 2025
They are number one to treat customers with a smile In their faces Excelent all over their faces Excelent all over More
by franciscomiranda65
January 18, 2025
Dan was great, but we are still going to have to figure out why my clutch isn’t synced up after the clutch recall. It’ll be my 3rd time in for the same thing and I wonder what damage is being done to my dr out why my clutch isn’t synced up after the clutch recall. It’ll be my 3rd time in for the same thing and I wonder what damage is being done to my drive train in the meantime time More
by costales74
Employees Worked With
Dan
January 15, 2025
Sales department is Fantastic! ! Jeremy and his brother Josh are fantastic. They took care of my son and myself. Getting us both in awesome vehicles with great deals! ! Jeremy and his brother Josh are fantastic. They took care of my son and myself. Getting us both in awesome vehicles with great deals! More
by SALVIEFANTA
January 11, 2025
We had a problem with our car while out of town . Vision, in particular Johnny Gonzalez in the service department made a very stressful time much better! We felt confident that he would be sure our c Vision, in particular Johnny Gonzalez in the service department made a very stressful time much better! We felt confident that he would be sure our car was properly taken care of and stay in contact with us. Johnny exceeded all of our expectations. More
by charlotte.landahl
Employees Worked With
Johnny Gonzalez
