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Vision Chrysler Dodge Jeep Ram
Rochester, NY
891 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 891 reviews
June 06, 2024
Johnny, the service rep was amazing. He was able to get me in for a long overdue oil change and, the truck needed tires and he was able to get that done too. There was a mishap in the sh He was able to get me in for a long overdue oil change and, the truck needed tires and he was able to get that done too. There was a mishap in the shop wherein the mechanic caused some accidental damage. Johnny made sure along with his manager that everything was taken care of and that I was properly compensated. They handled the situation well, I am a happy customer. More
by sgrodensky
Verified CustomerEmployees Worked With
Johnny in service
Helpful June 05, 2024
Everyone was super nice very helpful. Explained everything. explain that I should bring the car back after 100 miles so that they could do the inspection and I brought it back after 100 m Explained everything. explain that I should bring the car back after 100 miles so that they could do the inspection and I brought it back after 100 miles and they had me in and out of there in five minutes More
by RRBR23
Employees Worked With
June 05, 2024
Nobody there to answer the phone later in the day. Tried for over 45 minutes before I received a text message. Asked to have my tires balanced when I was having a tire rotation. It was not done. At th Tried for over 45 minutes before I received a text message. Asked to have my tires balanced when I was having a tire rotation. It was not done. At the bottom of the printed order, they asked if I wanted the tires balanced. Told them when I dropped it off to balance the tires. More
by MARKROBERTSTEVENS
Employees Worked With
Brad
June 03, 2024
I had great experience everyone so nice and informative will come back again thank you will come back again thank you More
by JSCHMIDT3604
Employees Worked With
June 02, 2024
Vision Ram has a strong customer service focus. They worked to solve my problem, even though it was partially my fault. They worked to cover everything under warranty. It was greatly appreciated. They worked to solve my problem, even though it was partially my fault. They worked to cover everything under warranty. It was greatly appreciated. More
by jamesmorton
Employees Worked With
Front desk service employee with a beard.
June 02, 2024
I’ve bought three cars there since 2009 and I’ve never paid for an oil change. I guess they changed the policy to no longer honor that even though the deal was already made. Tried to charge me $550 for a paid for an oil change. I guess they changed the policy to no longer honor that even though the deal was already made. Tried to charge me $550 for a headlamp that are competitor fixed for 350 and also tried to upsell me on brakes before the inspection that we just Replaced six months ago . Used to have a great relationship with the guys there now they’re all gone. And the service was not nearly as good. More
by mmanzler
Employees Worked With
