Vision Chrysler Dodge Jeep Ram

Absolutely, terrible. You can't get your vehicle into service By calling, you literally have to fiscally Go down there and make an appointment. And when you finally get an You can't get your vehicle into service By calling, you literally have to fiscally Go down there and make an appointment. And when you finally get an appointment No one calls you to tell you the status of Your vehicle you literally have to drive back down there and check when you finally get there,no one knows why your vehicles there can't find the paperwork. It's an absolute s*** show. They don't answer their phones. Their customer service has gone down the drain. It's very disappointing !!! More

I had to call 15 times to get through to the service department because the phone line suck after I had the work done on my vehicle. I noticed that there was a huge scratch on the rim of my tire after t department because the phone line suck after I had the work done on my vehicle. I noticed that there was a huge scratch on the rim of my tire after they had to do work on the tire. More

Did not receive calls back after I left several messages. Manager was supposed to call back and didn't Manager was supposed to call back and didn't More

It's a quick and reliable service center that I am impressed with. I'd use it again soon if my car needs work or repairs impressed with. I'd use it again soon if my car needs work or repairs More

Bradley was great Came in for oil change at 1:50pm didn’t leave until 5pm Bradley took care of my bill didn’t leave until 5pm Bradley took care of my bill More

Took over two and half hours for an oil change and inspection. Had an appointment for 9:30. Didn’t leave until after 11:00. inspection. Had an appointment for 9:30. Didn’t leave until after 11:00. More

Terrible! No one ever answers the phone. I made an appointment on line, but they had no idea when I got there. They fit me in, with an estimate of $400 for an No one ever answers the phone. I made an appointment on line, but they had no idea when I got there. They fit me in, with an estimate of $400 for an oil change and fuel filter replacements I got a bill for $800. The service manager adjusted it to $500. We’ve been going there for over a decade… never again! More

Made an online appointment for service but service office seemed unaware of the appointment. However, the service staff/mechanics were able to complete the work. No complaints or issues. seemed unaware of the appointment. However, the service staff/mechanics were able to complete the work. No complaints or issues. More

They worked well with me with getting me a loaner and made good on the blown motor on the used car I purchased made good on the blown motor on the used car I purchased More

My service experience started with three days of automated answering machines asking me to leave a message and they would get back to me. NOTHING. when you call 100% of the time no one in service an automated answering machines asking me to leave a message and they would get back to me. NOTHING. when you call 100% of the time no one in service answers. So I drove to the dealership and ask for an appointment. They wanted to schedule me two to three weeks out. I insisted they take the car the next day and do electrical dionostics. They did and when I picked up the car they told me that a harness had rusted and needed to be replaced. The bill would be $1200. They ordered parts. I waited. Another 4 or 5 days and no update. Drove back and the invoice for the part was at the service desk. When I questioned why there was no harness on the list I was told they fixed the ground wire instead. The parts were a rusted fill tube that was needing replaced. Oddly the bill is still $1200. It would be another 10 days before I could get the work done. Asked to talk to the service manager and he gave me a raft of excuses about how understaffed he was he went back to his office an ignored me. A man at the desk now couldn’t find the parts order. The third visit went a little better. The manager seemed to want to help find the parts and promised to call me day to tell me wether or not they found the parts. NOTHING AGAIN. The manager told me on my next trip to drop it off Thursday and maybe they can get it done by Friday. The next morning at seven thirty I dropped the car off with a counter guy named Brad. At first he wanted a week to work on it. I told him of his manager’s promise so he looked in the schedule and there was nothing. He scheduled the worked and I left. By 5:30 he called and said it was done. He was very anxious to please me. I went back down to pick up the car and was out in a few minutes. More