Vision Chrysler Dodge Jeep Ram

300 dollars was extremely expensive to change a headlight. They also quoted me 300 and then after the fact they added 5 dollars to the bill for cleaning that wasn’t mentioned when they told me the headlight. They also quoted me 300 and then after the fact they added 5 dollars to the bill for cleaning that wasn’t mentioned when they told me the cost but the manager did remove it. It is disappointing you no longer offer the shuttle service More

Great service and staff was extremely professional. Would recommend using vision for any service related needs! Would recommend using vision for any service related needs! More

Did a great job. Got me in, diagnosed the problem and got it repaired quickly Got me in, diagnosed the problem and got it repaired quickly More

Quick and friendly experience. Brad was helpful and made sure I knew what was happening the whole time. Brad was helpful and made sure I knew what was happening the whole time. More

My reason for the good rating is not because of the in-person customer service I received. Every person I interacted with at the dealership was amazing and super helpful! What affected the rating is th in-person customer service I received. Every person I interacted with at the dealership was amazing and super helpful! What affected the rating is that I called the service department 4 days in a row unanswered, and I left two voicemails but could not get anyone to call me back. There was a problem with the website appointment scheduler, and I could not get in touch with anyone to help me. I had to call the sales department to get anyone to answer. It should not be that hard to contact the service department just to schedule an oil change. I have worked in retail for 22 years and I know what it means to treat a customer well. If you are having issues with your website or phone lines not being answered, put a communication out on the website or recording on the phone that lets people know that. It all comes down to good communication. It’s not the best feeling as a customer when you hear “it can be impossible to get in touch with us” from employees. With that being said, I very much appreciate Brad who called me back and gave me his direct line, he was very thorough and helpful! He is the reason I continued working with this service department, so thank you! More

They always do a great job making sure the repairs are completed with good follow up completed with good follow up More

I dropped my car off for an oil change, tire rotation and nys inspection. When I called 3 days later to check on my car, they couldn't find it in their system. And none of the work was completed once they fi nys inspection. When I called 3 days later to check on my car, they couldn't find it in their system. And none of the work was completed once they finally found it. They completed all of those things by the following day, but told me my car failed inspection due to my rear breaks needing to be replaced. They said my rotors were rusted and my break pads were won down completely. I did not notice any issue with breaking or noise prior to bring in my 2022 car with 11,000 miles on it. I said there is no way I need breaks but they refused to pass the car. So I picked it up and took it to another place. They looked over my car, did the inspection and said everything is perfect, you don't need breaks. Stop scamming people out of their money. This vision dealerships service department is unprofessional and incompetent. I will be reporting this to the BBB. More

Attentive to my needs. Considerate of my time by providing transportation to and from when service time was extended to over 2&half hours Considerate of my time by providing transportation to and from when service time was extended to over 2&half hours More