Victorville Motors

I purchased the max care warranty and was advised that I have a failed component that’s covered under the warranty. But I’m not Eligible for a rental even though my warranty covers rentals for covered Compo have a failed component that’s covered under the warranty. But I’m not Eligible for a rental even though my warranty covers rentals for covered Components that fail. I called corporate and the warranty company, both reviewed my contract and found that I’m covered for a rental. More

Poor Customer Service Took my Jeep in for the basic service, which is covered under my lease. I made an appointment. When I arrived they said I could use their quick servic Took my Jeep in for the basic service, which is covered under my lease. I made an appointment. When I arrived they said I could use their quick service, as I was just getting a oil change and tire rotation. I speak to an employee and she tells me it will be approximately 3 and a half hours. Not sure why they call this a quick service. When I told her I made an appointment, she didn't seem to care and handed me a card stating I could download an app and wait at home until it is my turn. That's great for people who live close by, but I live 3 towns away. More

Icing on the cake! I am done. I have owned 50 cars in my life. The car I purchased from Victorville Motors is number 50, and it is a 2018 Fiat 500X AWD. I apologize for this be I have owned 50 cars in my life. The car I purchased from Victorville Motors is number 50, and it is a 2018 Fiat 500X AWD. I apologize for this being so long, but its a story you need to hear. Before I continue, it is important that you understand just what I have been through in the past few years. First, we have to go back to 1995 when I bought a new Jeep Wrangler. It was constantly in the shop. It went through three transmissions, a brake master cylinder complete failure, (no brakes), the heater core had to be replaced, the seatbelts three times, and a few other problems all in the first 20,000 miles. I had to go to arbitration with Chrysler over the vehicle. It was resolved after a long fight. Fast forward to 2015. I bought a 2015 Fiat 500 from Ontario Chrysler/Fiat. Absolutely loved the car, but there was a problem with the electronics and they could not fix it after multiple attempts. The dealership bought the car back from me and sold me a new 2015 Jeep Compass. I only had the compass for a short time. One day I had a moment of weakness while in Huntington Beach, and I bought a 2015 Chrysler 200C, traded in the Jeep which only had like 3,000 miles on it. The owner of the dealership, Pete Shaver, sold me the car and lied through his teeth about it and the deal. It was a lease. Five days after I bought the car I took it back to have the navigation software installed, it was supposed to take 30 minutes. I was there all day. Finally, they came to me and told me that all the systems in the car had shut down, they did not know why, and that they needed to keep the car. It was there for 68 days. When I finally got to go and pick it up, the service manager looked me straight in the eyes and told me that he could not, nor would he, guarantee that the car was right, and it wasn't. It was never right. So I went to lemon law on the car. Chrysler agreed to buy it back but required me to pay them $5,500.00 in order to take the car back. They claimed that's how much negative equity I had in the trade, that new Jeep with 3,000 miles on it. I could not pay that money so I was stuck with the car. That car went form $38,000.00 to $14,000.00 in value in less than a year, with less than average miles, so now I have a car that is not right, that I am $24,000.00 upside down in. I could not do anything with the car, I had no choice, I had to let it go back. So now I have a repo. I had a couple of used cars until 2017 when I bought a new Chevy Cruise, loved the car, no issues at all, but I put 30,000 miles on it in a year and I lived on a dirt road and the poor little car just could not take that. So I went to Victorville Motors. Now, I had problems there in the past, so I was hesitant to go back, but I thought I would give them one more chance. Johnathan met me on the lot. I told him that I needed a 4 wheel drive truck. I have a nonprofit organization and we work out in the desert. Our truck is a 1996 Ford F-350 4X4 and it gets 6 miles to the gallon on a good day. I wanted a new truck for myself that I could also use as a scout vehicle so I did not need to feed the beast outside of actual projects. Well, the truck was too much money. We could not fit it into my budget. So Johnathan showed me a 2018 Fiat 500X AWD. He told me that it was built on the Jeep Compass chassis and would have no problem dealing with desert dirt roads. The car was $27,000.00, I got it for $17,000.00, a great deal! I asked about gap insurance and Johnathan told me that I would never need it because I was equitable since I had got such a good deal. I was just a tad upside down in my Cruse, but very little. Johnathan then told me that I had to buy a $3,000.00 extended service contract or Chrysler Capitol would not buy the loan. I believed him, it was a lie. He also told me that the service contract did not kick in (prorate) until I either ran out of factory warranty, or I used any portion of the service contract. That was also a lie. I confirmed all this with the finance manager, and he did confirm. So I went on my merry way in my new 500X. I love the car, it's good looking, it drives nice. but about 6 months after I bought it, I went back to needing a truck, but not 4X4 this time. So I figured since I got such a good deal on the car, that I could trade it. I understand a 25 to 30% drop in value, but as I found out, the car, six months old with only 6,000 miles on it, was now worth only, at best, $13,000.00. So I am now $9,000.00 upside down in a car that I was told I was equitable in. It's a good thing I did not total it, right? I found out at that time that it was a lie about having to buy the extended service contract, it was NOT necessary, that was a lie. I canceled the warranty to lower my payoff and found out then that it had been prorated from the date of purchase, and that what I was told about that was also a lie, as was the future equitable position on the car. At this point, I was really really angry! Remember, I had experienced all those other problems prior. I could not trade the car, even with the service contract cancellation, I was still over $7,000.00 upside down, in some dealerships, it was more like $10,000.00 telling me the car was only worth $10,000.00. Again, I had been hung out to dry by Chrysler, but this time in the worst way. I sent a letter to the owner of Victorville Motors, Tim Watts, that's the name that shows up on the website as the owner. A week or so later, I got a call from Billy Mack, who is the General Manager. He tells me that he is now part-owner, even though it does not say that on the website, still. Anyway, I know Billy, we both belong to the same civic group. He tells me to come in and he will take good care of me, this after my reading my letter that explained everything I have talked about up to now. So I go and see him. He offers to pay me the difference in the prorated warranty and make a payment on the car for me. I, of course, do not turn that down, but I did not ask for it. So we part friends. Now, there are some issues with the car. There is a really bad clunk in the left front end when hitting a bad bump, it is alarming how bad it is. The cruise control fluctuates as much as 8 MPH. The backup camera does not come on sometimes for 8 to 10 seconds. The remote starter does not always work, the center console was lose, and the body creaks and moans like no one's business. I have never heard a car make the kind of noises this one does. I took the car back to Victorville Motors, as one would expect. I made the appointment over the phone and took the car up there. They told me that the warranty covered a rental car. When I got there, I spoke to one service writer and described to him everything that was wrong. He pounded away on his keyboard for a few minutes then sent me down to the other end of the counter to another service writer who completed the work order and got me my rental. I went home. The next day the dealership called me and told me that they could not duplicate the clunk in the front and TOLD ME, they did not ask me, they TOLD ME that I had to come up there right away to drive in the car with the mechanic. So I dropped everything I was doing and drove the 20 miles to get there. The mechanic and I drove the car and could not get it to clunk. It does not do it often, the conditions have to be exactly right, but when it does, as I said earlier, it is alarming, you can feel it through the frame. So we went back to the dealership. They then told me that the car was done. Well, NOTHING was done, they did nothing with the cruise control, nothing with the backup camera, nothing with the remote starting problem, but they did tighten the screw in the consol. When I questioned the service writer, he gave me a very nasty look and told me in a very condescending way that I had not told them about those problems. I told him that I had, the other guy at the other end. He grudgingly reentered everything into his computer and sent on my way. The next morning he called and told me the car was ready. When I got there, he told me that they could not duplicate ANY of the other problems which I find interesting because they duplicate EVERY time I am in the car, the cruise and back up camera issues. I left in total disgust. When I got in the car the low tire pressure light was on that was not on the day before, they gave me my car back with a low tire. I went back but the line in the service drive was so long and I was so disgusted, I just stopped at a gas station and put air in it on my way home. I am very unhappy now, quite furious actually. I waited for about a week and called them back. When I called I asked to speak to either the service manager or the Customer service liaison. I got the liaison. I explained to her what had happened and she said to bring the car back and they would check again. I asked her if they were going to give me a rental again and she said no. Remember, they told me that was covered by the warranty. I cannot be without a car it's just not possible, and they had the car but did not bother to fix it. I got very upset. The call ended with no resolution. A little while later I got a text message from Billy Mack accusing me of bullying women! Well, that's the end of the Victorville Motors story. I will never ever go back, and I will make sure no one I know goes there. They are dead to me. So I took it to another dealership, Ontario Chrysler where I bought the first Fiat and the Jeep Compass. Before I went down there I spoke for some time with the service manager and explained to him in detail everything I had been through, the same story I have told you here. He told me not to worry, he would take care of everything, and that he hears bad things about Vicrotville Motors all the time. When I got there I had to wait for about an hour in the service drive before they got to me. I explained to the service writer everything. He put me in a shuttle to the car rental agency to get the rental. When I got there they told me I had to pay for part of the rental. I lost it! I had been told that everything would be taken care of, another lie. So I called the dealership back and they refused to pay it all, and I lost it. I was very angry, understandably so with all I had been through, and I told them that I was just going to come back and get the car. When I got there the service writer was very unfriendly. I left. Later the service manager called me, chewed me up one side and down the other, and told me that I had made two of his employees cry. I yelled, but I did not say or do anything that would cause someone to cry, that was what I believe to be yet another lie. If not, then he's got some pretty thin-skinned employees that should probably look for another line of work, do we still have PhotoMats? So now I am dealing with Fiat Chrysler directly. There are no other dealerships within an hours drive, I will not go back to Victorville Motors, and I did not want to go back to Ontario. The person I have been dealing with at the corporate level talked me into going back to Ontario, he called on my behalf and made an appointment and told me to call and talk to Cynthia in service to confirm. I talked with her, she was very nice and understood the problems at hand. About 20 minuted later she called back and told me that the service manager would not allow me to bring the car back. Now, I can be a pain in the xxx, but I am only a pain in the xxx when I do not feel that I am being treated right, and I am not an unreasonable person. Customer Service at both of these dealerships is nonexistent, and it's not like I bought a vacuum cleaner, its a $27,000.00 car! So here we are, I cant trade the car, I can't get it fixed, and I just want to douse it with gasoline and light it up. The ONLY reasons I won't do that is because I would still have to pay for it, and its arson and I don't want to go to jail! If you take anything away from this story, it should be, DO NOT buy ANYTHING Chrysler, DO NOT go to Victorville Motors, and DO NOT go to Ontario Chrysler/Jeep/Ram. You have been warned... More

a week later I took my Chrysler over and after a week of back and forth fighting for an diagnosis..the car's motor mounts and air conditioner switch was replaced a I took my Chrysler over and after a week of back and forth fighting for an diagnosis..the car's motor mounts and air conditioner switch was replaced along with a power window console..I brought the car in because the transmission is dropping and bucking ..got the car back after being told they test drove it,,,right.. the car still is bucking and now it needs to go again to the shop again.I missed a day of work and was late on three other days...you have to fight tooth and nail for any updates..this was the third time ive asked Victorville Motors to check out the transmission..had a recall and a water pump go out..still was told theyre is nothing wrong..I'm taking it somewhere else..I don't understand why they give you a hard time when I have a full warranty..also, they wouldn't realease my car even though the repairs were approved until they got the account paid. .My advice,,,go somewhere else. More

Horrible Service Experience I dropped off my Jeep on Tuesday 5/7/19 and was told that it may take up to 2 days to get diagnosed. I called Jason the Service Manager on Wednesday 5 I dropped off my Jeep on Tuesday 5/7/19 and was told that it may take up to 2 days to get diagnosed. I called Jason the Service Manager on Wednesday 5/8/19 to check on the progress he said they were just getting into it. He called back Wednesday afternoon and said my vehicle needs tires they would have to order them and my Jeep would be ready for pick up Thursday 5/9/19. On Thursday 5/9/19 I called to get the price and was at that time advised that my vehicle now would not be ready until Friday 5/10/19. This was an inconvenience as I had a camping trip planned with my grandson and was now having to leave my girlfriend without a car. On Friday 5/10/19 my girlfriend called midday and spoke to Jason to confirm that the Jeep would in fact be done, he seemed to get offended with her that she was even questioning if it would be done and confirmed once again that there is no reason that it would not be done by 5 p.m. At 4 p.m. Friday prior to my girlfriend leaving to pick up the vehicle she called again to confirm it was going to be ready by the time she got there as she was driving all the way from Barstow. When she called, she was then advised that there was a part that needed to be ordered and the vehicle now would not be ready until Monday 5/13/19 and Jason had already left for the evening and was supposed to have let me know. After being notified of this I tried calling the office two times to speak to a manager and still have not received a call back regarding this. I also tried calling and left a voicemail for Jeff the Service Manager and still have not received a call back regarding this matter either. My girlfriend’s Mother’s Day plans were now in jeopardy of being ruined as she was going to be without a vehicle for the entire weekend so she was forced to have to pay out of her own pocket for a rental vehicle. I went to pick up my vehicle finally on Monday 5/13/19 and after paying $ 1650.00 the job they did on my tires was unacceptable a 5-year-old could have done a neater job. There were all kinds of white lube pouring out over my tires and black rims from when they put the tires on, they couldn’t even take the time to clean up their mess when they were done. The whole situation was just a huge inconvenience and I was left with a huge mess to clean at the end of it. The fact that they refuse to communicate and respond back to their customers issues and concerns just shows their level of horrible customer service. What is really comical is that after picking up my vehicle I received a text from Jason asking if I was satisfied with the service I received and when I responded back advising that I was not he refused to respond back again. I can not understand if I can not get a response back because they have to many problems they are working on or do they just not care. More

Be careful of the service center. So far at this point I have to do a one star review. I took my Ram 2500 into the service department for a recall for the water pump to be replaced. Wh So far at this point I have to do a one star review. I took my Ram 2500 into the service department for a recall for the water pump to be replaced. When I get it back my truck was leaking coolant. I called the Dealership back and after discussing, the leak and we came to the conclusion the reservoir probably was overfilled. She told me just to keep and eye on it. I get in my truck yesterday and the coolant light comes on. I take it right in this morning and they tell me the only way to look at it is if I sign a paper saying I will pay $65 to check it out. I get home and they call me and say the reservoir has a hairline crack and it was nothing to do with the water pump change. Strange... it wasn’t leaking when I brought it on for service on the coolant system and now part of the coolant system is leaking. How convenient Oh btw they want $300+ to replace the reservoir. I’m still waiting to hear back from the service Manager but we will see. More

Growing grey while waiting for an oil change If you want to wait forever for a substandard oil change, this is the place for you. I was told 2 hour wait and I decided to wait it out. After waitin If you want to wait forever for a substandard oil change, this is the place for you. I was told 2 hour wait and I decided to wait it out. After waiting over 2.5 hours of no word, I inquired about my car and it hadn't even made it to the bay so I asked for my keys and took it elsewhere. No courtesy to even inform me of the delay. Check people's negative reviews about their service department! They're everywhere. I should have learned my lesson when they forgot to put the oil cap back on at a previous oil change and my vehicle began to sputter and smoke as a result of oil spilling onto my engine. I should also note that I purchased my 2014 challenger from there and I will NEVER purchase from there again, nor will I recommend that anyone else do. More

Good luck even getting through to the service dept They say their service dept is second to none when you buy a a vehicle. Should have looked online at reviews before buying the vehicle. But I will s They say their service dept is second to none when you buy a a vehicle. Should have looked online at reviews before buying the vehicle. But I will say when you can spend all day just trying to get a hold of the service dept with no answer it's time to go somewhere else! The only person I got to speak to was the poor operator who also could never get a hold of the service dept. More

Problem is I really don't know where to start. I have five Dodge and have been in the Victorville Dodge on numerous occasions for recalls oil changes warranty work tire rotations and all the normal I have five Dodge and have been in the Victorville Dodge on numerous occasions for recalls oil changes warranty work tire rotations and all the normal stuff. On the last five occasions I recall I've always had a problem the work was never done as promised. From what I can see in from what I have talked to nobody there really cares because they have so much business there but the people around them at the counters and excetera are always dissatisfied about something. Last time I went there three days ago for a recall on my diesel truck water pump they called me and told me it was complete went down to pick it up in the afternoon and they tried to give me somebody else's truck and stated that my truck wasn't ready once they worked it out find out I had the wrong truck. I'm not sure what the problem is down there but what up from what I can see is just inexperienced not knowledgeable service people down there and they're just too over come with things to do they need to hire more people and more experienced people. I tried to talk to the general manager for the owner over the past couple years to release some of these problems to him but they really don't care they give you some woman that runs interference form and gives you a bunch of crap she's pretty good at it but nothing ever is accomplished. Will never go back to Victorville Dodge again I understand Palmdale or the one up in that area is way better and was able to always contact somebody on the phone you can never talk to service department on the phone at Victorville Dodge More

A fight till the end. The dealership is cheap I went in to take my 2015 Jeep compass for a service it had a jerking issue I let them know all the symthoms of what I was feeling and I think it migh I went in to take my 2015 Jeep compass for a service it had a jerking issue I let them know all the symthoms of what I was feeling and I think it might be the transmission and they did tell me the cvt transmissions go out at 80,000 idk anyhow they plugged in the computer and found out it was pcm crysler had a recall on them so it got changed. I drive the car and it's still doing the jerking motion I check my transmission fluid it's full but dirty so I take it in a second time I let them know what's going on they check it and says everything's find tires are fine transmission fluid is fine mind you I. Already checked the fluid before bringing it in so I asked to speak to who ever serviced it and I got someone they told me everything is good that's how that transmission runs I told them no that dose not feel normal and if they checked if I needed tires he stated they were good I told him that's a lie I need tires and how about my transmission fluid he said it was fine I asked him if it was clean he said the other guy serviced it but "ya it's clean" I told him that's a lie its dirty I checked it before I brought it so I didn't end up paying for it to get checked a second time now the 3 Rd time still the same issue only this time an indicator came on the dash a lighting bolt sign so we Google and it said it had to do with the throttle body so we told the service advicer and she let the service team know after a couple days they call and said we found what's wrong with your vehicle there are two codes on the throttle body and that it's going to have to be replaced it's going to be $738 parts and labor I was like wow and all this could have been avoided if you guys checked it.i call crysler and I let's them know the situation they said I still have warranty I call the dealership they said I don't finally I called the 3rd party we're I bought it and they said I still have warranty even by the manufacturer. So they just ended up covering it don't go there I wouldn't recommend at all. More