Victorville Motors

2nd Vehicle in less than 2 years My wife and I just purchased a Durango, and I believe we received a good deal, maybe not the best deal you could get, like you would on a holiday, but My wife and I just purchased a Durango, and I believe we received a good deal, maybe not the best deal you could get, like you would on a holiday, but a good deal. They just had the right vehicle at the right time. They were honest and stuck with the Truecar price and then some. It was a great experience. A year ago I bought a challenger from them, and after having the greatest car buying experience, I knew I would be back. Even the service department does a fantastic job, and is much faster than Valley Hi, which is the the worst dealership to plague the high desert since Robin Pellisiere left, or Rancho which is slow, but still better than Valley Hi. I really cannot say enough good things, and I normally hate doing reviews, but I will most definitely buy from them in the future. More

worst car buying experience ever When i came i was coming back from my tour in korea i had my dad buy a car for me from his so called freind who is a manager there the salesmen we Bo When i came i was coming back from my tour in korea i had my dad buy a car for me from his so called freind who is a manager there the salesmen we Bought the Lincoln aviator from took advantage of the fact that we trusted this so called friend. I've had this xxx not but a year and a half and ive Have had multiple problems already, I tried to trade it in and got told I would need to put $8,000 down because I was upside down by about 6 grand. With all the problems it has the best compensation they can give is a loaner car for free but I would have to pay for all the work to be done needless to say I'm stuck in a price of xxxx with no way out More

Refused to sell car for the price on the window and claimed it was a mistake then tried to up the price 10 thousand. Dealer should of honored price since it was there mistake. I think it was a scam to claimed it was a mistake then tried to up the price 10 thousand. Dealer should of honored price since it was there mistake. I think it was a scam to get people in the door. Called corperate hopefully they make it right butnot holding my breath. More

We bought a used 2005 dodge durango. Beautiful and in prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified prestine condition. We were given two car keys. Upon arriving home we discovered only one of the keys worked. We immediately contacted and notified our salesperson (Earl, he was very courteous to us) that one of the keys did not work. He said bring it on down, and the service dept would take care of it. Next day (11/29)we bring in the keys as stated and were told by a young man at the service dept that we had to pay over $200 to fix the key. (Excuse me, but we are not talking about a key that opens the White House). My wife explained and pleaded that we just got the keys with our recently purchased vehicle and it did not work. According to the young technician, his boss insisted that we be charged. Further, adding insult to injury, he told my wife that we may have damaged the key by accident, hence, justifying the outrageous key repair fee. My wife asked to speak with sales manager Bret. Before being allowed to speak to Bret, she was told that if the sales department (in the same dealership mind you) would like to pick up the tab, then that is their option to take it out of their department budget. I thought a dealership worked together as a team. We initially believed that this dealership had a genuine team of sales and service personnel that was exempt from the mystic of auto dealerships rolling out the red carpet- with many strings hidden and attached underneath. But, unfortunately, our recent experience with how a customer is treated after the sale makes us believe otherwise. I hesitated to buy American due to the notorious quality of the cars I have had in the past versus the more reliable and quality Japanese cars. This Durango purchase was my attempt at trusting the newer genre of American made cars. Sure, after much unecessary persistence (and assistance from Bret), we finally got our key repaired free of charge. But, I sure hope that my vehicle remains better built than the teamwork and service my wife and I had just witnessed at the Victorville Motors (Dodge & Chrysler) dealership. Does this apply to all personnel working at the delarship ? No, but our first impression is definitely tarnished. For the record, my wife and I did not accidentally or intentionally damage the key. It was broken to begin with. Would I recommend and/or purchase my next family vehicle from this same dealership?......a disappointing, No. More