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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,693 Reviews

2,693 Reviews of Vera Cadillac - Service Center

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June 18, 2024

I recently had my car serviced at Vera Cadillac and was thoroughly impressed with the experience. Conrad, my advisor, was exceptionally helpful and ensured that my car was fixed in a timely manner. The VIP More

by softdes85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Jun 18, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Conrad met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

June 18, 2024

Excellent professional technical service and top notch customer service. Supported by great valet and good communication. More

by sandybruinsma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Jun 19, 2024 -

Vera Cadillac responded

Sandy, Thank you so much for your excellent review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

June 17, 2024

Excellent customer service number one. Fast car back I’m very polite. Great service. Done More

by JOEYDITTMAR06
Recommend Dealer
Yes
Employees Worked With
How am I gonna rate somebody? I don’t know.
Jun 17, 2024 -

Vera Cadillac responded

Thank you, Joey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

June 17, 2024

The service was on time and delivered everything that was promised and the service advisor Edwin was fantastic he informed me of all the discounts that didn't even know about that's the best part of the serv More

by Caneb6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only really worked with Edwin but plan to buy the 2025 Escalade.
Jun 18, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Edwin here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

June 16, 2024

Orlando Peña and his team took really good care of me. I was in and out in a jiffy! More

by pamelacaraballo
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Vera Cadillac responded

Thank you for your very kind review, Pamela. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

June 15, 2024

Vera Cadillac is number in service all around. The Service manager Leonardo Peña, is always available to help anyone out to make sure our cars are fixed as quickly and efficiently as possible. We More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Vera Cadillac responded

Thank you, Jess, for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

June 13, 2024

It felt like the whole process was designed around finding additional discrepancies with your vehicle instead of dealing with a specific issue. Additionally, I asked for a quote to repair some damag More

by b717techrep
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 14, 2024 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. Experience The Vera Difference Gustavo Rodriguez Service Director

June 13, 2024

Conrad was very professional and helpful. My vehicle is always finished when promised and dropping it off for service is always easy. More

by jackiehazley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Jun 14, 2024 -

Vera Cadillac responded

Thank you for the kind words for Conrad in our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

June 12, 2024

Conrado es un excelente empleado siempre trata al máximo de satisfacer las necesidades del cliente y realiza su trabajo con extrema disciplina More

by Carmen zamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrado Hernandez
Jun 13, 2024 -

Vera Cadillac responded

Carmen, Thank you for taking the time to share your thoughts on working with Conrad and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

June 11, 2024

Very professional and courteous starting from the phone call, then emails . Kept me up to date with every tiny detail. If your too busy, the pick up and drop off option is excellent. Great service overall. More

by tckak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 11, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Michael or our team know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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